Maharashtra State Road Transport Corporation [Msrtc] — shivshahi buses

Address:

400092

Traveling nasik to borivali, shivshahi buses are worst buses ever, as soon as it starts raining water start dripping from upper windows, when complained about it to conductor he just checked it n sat on his seat, i told him again k do something about it, he was like me kai karu mage jaun basa, there was an empty seat so i sat there, what if there were no empty seats, was i suppose to seat under dripping water for 5 hours.
What is the role of a conductor, why is the bus quality so bad??