Maharashtra State Road Transport Corporation [Msrtc] — shivshahi timings

Travelled between swargate pune to dombivali three times last week. Only the good thing is bus condition. All the times bus started journey around 2-3 hrs late. They don't have enough buses and traffic is not considered in travel time. The bus come from pune/dombivali which always running late and same send back. No spare bus. Last wednesday bus started at 7:45 pm from dombivali which the timing of pune arrival. It's all pathetic. And it's not a single time. Three times in a row.
Today my mother who is senior citizen booked swargate to dombivali bus of 1pm. At 3:45 pm the guy sitting behind window told that bus is cancelled. No need to say he was so arrogant as like all babus / masters of msrtc. He even didn't had sense to talk senior citizen ladies. My mother has reservation sms. That man refused to refund and asked to present hard copy that to at kalyan aagaar. All the passengers waited for 3 hrs in 42°c. How these people dare to behave like this?
हा विकतचा मनस्ताप परत न घेतलेलाच बरा. वेळापत्रकाचे ताळतंत्र सोडलेल्या पुणे-डोंबिवली शिवशाही बसचा, स्वारगेट बसस्थानकावरील खिडकीमागील मग्रुर, उर्मट अधिकार्‍यांचा त्रिवार निषेध...

मंदार सोलापूरकर.