Maharashtra State Road Transport Corporation [Msrtc] — ticket get cancelled but not get refund

Dear sir/ madam

I have use your msrtc site for online reservation evertime. With guest user ragistratin path. Last 2 month befour canceld the ticket of travaling rought - jogeshwari rly station - chaul, borivali - murud bus, this ticket canceled but afted lot of calling i have not got refund till,
Today i have book 3 ticket for travaling rought - borivali - alibag - date 30/08/2019, - bus borivali - ravdanda - time 15.00 - amt - 405/- but cut money form my account and not get even cancelld msg in my email id, please raise the complint and give me compleint ragister no, atlist i have follow - up this. Plese help me to get refund this amt, try to your system get me reverse this amt.

My payment was deducted form my account, but canclled the ticket, and amt revers in my account till. Booking the ticket of msrtc bus ticket, i have use your bill desk merchant payment gatway. Please reverse me the same amt as early as possible
I am wating for your valubal responce my email id - [protected]@gmail.com

Thanks & regards
Vaishnvai mhatre