Maharashtra State Road Transport Corporation [Msrtc] — ticket refund and no proper customer service

I booked shivashahi ticket from malkapur to pune, and ticket payment was done but no ticket generated. Trying to contact msrtc to resolve this issue, but no proper communication link between msrtc and customer. Nobody is responding to customer queries. All support numbers provided seems to be fake. No seat allocated but money deducted from my bank account.
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9 May 2018.
Travelling by 7.30 am Swargate-Murud Bus. Voice of video put on is too loud. Conductor is very arrogant
It will be better to have peace in the bus. Or provide earphones.
It is too noisy, chaotic situation in the bus.

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    Maharashtra State Road Transport Corporation [MSRTC]
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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
    View all Maharashtra State Road Transport Corporation [MSRTC] contact information