Maharashtra State Road Transport Corporation [MSRTC]

Maharashtra State Road Transport Corporation [Msrtc] — two tickets booked through mobile app but outside the user id

msk52095

from Bhusawal, Maharashtra

Address:

Pune, Maharashtra

I have planned to proceed from pune sivaji nagar to aurangabad and back tomorrow. The tickets were booked through mobile app, but outside the user id as the password was forgotten. The onward journey ticket could not be generated but the payment was complete. The transaction id was generated and it informed that the ticket booking was successful. The transaction id is [protected] of 24.10.2018. Both the rides were in shivsahi bus. Inspite of repeated calls to the help numbers, i could not get the issue resolved. All that they had said was that the amount for the ticket booked for onward journey would be refunded within seven days. But i am confident that the ticket is booked. I just need the ticket to undertake the jouney tomorrow. Kindly facilitate. I am sure that the ticket is booked. It is not a failed transaction. Any effort put in to get the issue resolved, does not help. Kindly help. Sos. My amount may kindly be refunded.

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Oct 25, 2018

Updated by msk52095 I would like to add that the entire problem happened since I could not my password reset as the system was not facilitating the same. The App was not at all customer friendly. Similarly the people behind the customer service desk were also not customer friendly . The phones of the technical support desk were completely engaged . SO to say that one was out of order and one was completely engaged. No way one was in a position to reach out to any of the help desk numbers. The Toll Free Number of MSRTC could only give the information that the refund would happen in seven days. One Ticket was fully issued and the receipt and ticket was available. The other should have also been ready. I only need the ticket to proceed tomorrow as scheduled. In case it is not booked, which I am sure it cannot be . I need the refund otherwise. SOS . Help needed please.