Maharashtra State Road Transport Corporation [Msrtc] — was not allowing me to sit on my reserved seat

This is in regards to a problem i faced while traveling from nasik to borivali from a bus of msrtc (Shivshahi), the conductor of the bus was forcing me to sit in the cabin seat which got alloted to me while doing an online reservation (Seat num.44). And inspite of being told by the driver and other msrtc employee that i should be sitting inside and conductor should be sitting with driver but he still argued stating that the conductor wil sit inside the bus and me being a lady passenger had to sit out with the driver. Although there is no where inside the bus mentioned that a seat has been reserved for the conductor he abused me and misbehaved with me saying that where will i sit if i will allow you to sit on this seat which is supposed to be passengers seat that i had reserved it online. I don't know his name however i have bus details and his batch number.
Bus number: mh 09 em 2569
Bus conductor's batch number: 31219
Date: 6/5/2018
Time: 4.30 pm.
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On 22/04/2018, we were travelling from Mumbai to Pune. We had booked online tickets for Shivneri A/c bus. But, the ticket didn't generate onine. Money was deducted from my card. As we boarded the bus, the conductor told that our seats were not reserved. so, we paid cash for the ticket and came to pune.
Please help us for the refund.

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