Maharashtra State Road Transport Corporation [Msrtc] — worst behavior of bus driver and conductor.

Respected sir/mam,
I was traveling from solapur to pune by msrtc bus (Mh 11 bl 9435). Actually i left my jerking in hotel which was on our route.in fact the boy from hotel was standing on roadside. So i requested conductor to just wait for a minute and he also accepted it. But after conductors instruction also driver refused to stop the bus. I requested him twice and thrice but he used a very bad language to us. Is this the service from msrtc? Sorry to say but this is disgusting. We need a immediate action on this issue.