Maharashtra State Road Transport Corporation [Msrtc] — worst service

I booked a bus ticket (MSRTC Shivshahi) for my Pune (Kharadi) to Aurangabad Journey dated on 09.06.2019 for 11.41PM. I reached the stop at 11.20PM. One bus came at 12am but the driver said its 11PM bus and said bus will come soon. I waited on Kharadi bus stop till 1.05AM at night but no bus stopped at the point even though my reservation was from kharadi (as no bus stopped so was no question of alternative arrangement). It was worst experience for a women traveling alone. I want refund for inconvenience.