Maharashtra Times — Exorbitant Delivery Charges

Address:Pune, Maharashtra

I am a reader of “Ma Taa” right from its time of launch in Pune. I am a regular subscriber to Ma Taa schemes. On 21st June 2015, my news paper agent charged me Rs. 510/- for a period of last 17 months at rate of Re 1 per day against delivery charges. When I spoke to Mr. Parag Karandikar, Resident Editor Ma Taa, Pune, I was told that the Newspaper agents were being paid Rs. 1.20 per paper and there was no need for delivery charges. On contacting him again, I was asked to contact Mr. Mudsar Patel, area circulation incharge and Mr. Siddharth Vajpayee, circulation Manager Pune region. On contacting Mr. Vajpayee, I was asked to negotiate delivery amount with the News paper agent and he would be sending Mr. Mudsar Patel along with delivery agent for the same. Since nothing materialized, I requested change of newspaper agent and was informed that it was not possible. After few days, I again contacted Mr. Vajpayee informing him about the lack of delivery and informed him that I would be contacting the higher authorities, he rudely stated that I could contact whosoever I wanted to and even he could pay the refund from his pocket and there was no need to contact Ma Taa authorities for this. It’s a shame that these people are giving bad name to such a renowned paper. Their way of tackling the problem will reduce the readership. I would like to know the following: 1. Why I was not informed beforehand about the delivery charges (bill proof with me) 2. Is the price of newspaper ex office price or ex printing price or delivery price for the customer. Maximum delivery charges taken by some of the agents around me is Rs. 5 to Rs. 10 per month irrespective of number of papers delivered. 3. Is any Ma Taa circulatory personnel getting a cut of these delivery charges? 4. Your tagline “Patra Navhe Mitra”, needs to be changed with such poor delivery, as I am still not receiving the paper regularly. . Customer ID : 33835877
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    Pune
    Maharashtra
    India
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