Mahindra And Mahindra — cheating on customers while servicing the vehicle

Address:Bangalore, Karnataka

This complaint is regarding the india garage service center at laggere bangalore.
I had given my xuv 500 for servicing on 1st week of september 2017, when returned after servicing the average mileage was showing 9 km/ltr, (Before servicing the average mileage was showing 12 km/ltr), when i called and checked with the service engineer mr. Chetan, he asked me to reset it and check, after doing this for a couple of days still the reading was same so mr. Chetan told that the vehicle would be picked up and checked for which i told him that i will come and deliver the vehicle, but chetan told not to worry and his driver will pick up the vehicle and there will be no charges and asked me to carry on with my duties, later on the day the vehicle was returned and the mileage was displaying as 11 km/ltr, but for my surprise the ac was not working (No cooling), then i called chetan immediately and enquired for which chetan told that the problem was existing before he received the vehicle which made me go mad, next day i took the vehicle to the service center and asked him, but he was not ready to accept my complaint i had to leave the vehicle in the service center for 4 days even after that the management was not ready to accept the complaint but charged me 20000 rs, without any choice i had to pay and get the vehicle back.
I just want to know
1. While i had given the vehicle for service just a week back there was blower issue in the ac which they rectified.
2. When i complained for mileage issue the vehicle was handed over to me with the ac no cooling issue.
3. I told chetan that i will leave the vehicle to the service center, but he insisted me to continue my work and sent his driver to pick up the car.
4. There is no one to listen to the customer's voice, the customer has to just listen whatever the service engineers say. Why is this?
Why is the customer take for a task every time there is a mistake by the service center staff.
If anybody reading my complaint please let me know how to take up this issue with consumer court or to the higher level.
Thankyou.
Was this information helpful?
No (0)
Yes (0)
Mahindra And Mahindra customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mahindra And Mahindra
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    18%
    Complaints
    5288
    Pending
    0
    Resolved
    944
    Mahindra And Mahindra Phone
    +91 22 2490 1441
    Mahindra And Mahindra Address
    Mahindra Towers, Media Cube, G.M. Bhosale Marg, Worli, Mumbai, Maharashtra, India - 400018
    View all Mahindra And Mahindra contact information