Address: | Bangalore, Karnataka |
This complaint is regarding the india garage service center at laggere bangalore.
I had given my xuv 500 for servicing on 1st week of september 2017, when returned after servicing the average mileage was showing 9 km/ltr, (Before servicing the average mileage was showing 12 km/ltr), when i called and checked with the service engineer mr. Chetan, he asked me to reset it and check, after doing this for a couple of days still the reading was same so mr. Chetan told that the vehicle would be picked up and checked for which i told him that i will come and deliver the vehicle, but chetan told not to worry and his driver will pick up the vehicle and there will be no charges and asked me to carry on with my duties, later on the day the vehicle was returned and the mileage was displaying as 11 km/ltr, but for my surprise the ac was not working (No cooling), then i called chetan immediately and enquired for which chetan told that the problem was existing before he received the vehicle which made me go mad, next day i took the vehicle to the service center and asked him, but he was not ready to accept my complaint i had to leave the vehicle in the service center for 4 days even after that the management was not ready to accept the complaint but charged me 20000 rs, without any choice i had to pay and get the vehicle back.
I just want to know
1. While i had given the vehicle for service just a week back there was blower issue in the ac which they rectified.
2. When i complained for mileage issue the vehicle was handed over to me with the ac no cooling issue.
3. I told chetan that i will leave the vehicle to the service center, but he insisted me to continue my work and sent his driver to pick up the car.
4. There is no one to listen to the customer's voice, the customer has to just listen whatever the service engineers say. Why is this?
Why is the customer take for a task every time there is a mistake by the service center staff.
If anybody reading my complaint please let me know how to take up this issue with consumer court or to the higher level.
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