Mahindra And Mahindra — Complaint about non cognizance of manufacturing damage to mahindra make scorpio model purchased in december 2015

Address:Pune, Maharashtra, 411021

Dear Customer Care,

First of all let me appreciate you for the kind of vehicles your team manufactures. I may be wrong addressing this mail to you but I am left with no other option.

I own a Mahindra Scorpio that I purchased in last year in December from Sahyadri Motors, Baner in Pune in the name of my Father Mr. Madhukar Sutar.

One fine morning in March I observed a crack getting developed on the front screen shield of my Scorpio which is now gradually getting spread. I approached the dealer Sahyadri Motors, Baner in Pune but I was asked to approach he Mahindra Service Centre, Wakad for getting it done. Service centre further asked me to get it done either through the Insurance or place a complaint to Call Centre. The damage to my vehicle is not caused by any external agent hence I placed a call to the Customer care and lodged my complaint which can be tracked through my mobile no. [protected]. The defect should be corrected within the warranty period and not through the insurance. Attached are few photographs that you can see to check on the damage / crack developed.

I have been requesting to address this manufacturing defect in the front shield and correcting it but the response from Customer care, dealer, service station is disappointing.

Request you to kindly address my complaint and help to resolve within warranty.

Regards
Rohit Sutar
+91 [protected]
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