Mahindra And Mahindra — complaint against mahindra and mahindra and, its dealer, india garage palace cross road bangalore

Address:

Bangalore, Karnataka

I recently bought an xuv500 w6 at vehicle from india garage, palace cross road, bangalore.

With regard to my complaint - i had already contacted mahindra and mahindra customer support team (My reference number is [protected]); but this issue is not resolved till date.

My complaint:

Since, i had exchanged my old car for this new vehicle and as per guidelines i was eligible for a 50% ncb for the new car.

Initially the insurance component (Amount) was paid to india garage and later india garage refunded the amount saying that the insurance cheque should be paid directly to the insurance company. This happened after i took delivery of the new vehicle.

Once the insurance cheque was collected by mr. Hemant (India garage employee who was incharge of my vehicle), i later learnt that the idv value was reduced from rs. 14, 84, 000 to rs. 13, 90, 000 and the insurance type was also changed from bumper to bumper to comprehensive.

This is a sheer case of cheating. I demand that either the amount be refunded to me or i will be forced to take the help of the consumer forum for getting my money back.

Prior to contacting m&m support team, i had made numerous calls including emails to india garage but in vain as nobody ever bothered to reply / attend to my concerns.

All i want to say is that i had a terrible experience of buying a car through this dealer. There are crooks in this organisation who plan to make quick money through wrong means and are least bothered about the customer once the deal is done and the token amount received.

My case was not taken very seriously here and i feel this should be posted on other portals also just to ensure that no customer approach dealers like india garage for purchasing a vehicle as they do not value customers who have already bought a vehicle and no longer wish to maintain a cordial relation and resolve their pending issues.

I also feel, a customer should keep his options open and try other cars as even mahindra as a company was not very prompt in taking action against this dealer and in short did not take ownership of this issue.