Mahindra And Mahindra — Complaint: Car Manufacturing Defect, wrong commitment and poor performance of Quanto Mahindra car

Address:

New Delhi, Delhi

My name is Harish Saini, I’ve purchased Mahindra Quanto in Feb-2014. After taking Delivery, I got a welcome call from customer care then I have informed that my car is having so much vibration and its having some clutch issue due to that car is not taking proper pickup, same way I also informed to Sales person (Mohit) that he told me to visit service center, I visited at service center and met with Manish (Service Advisor) he told me that all Mahindra cars having vibration and there is no issue in Pickup and Clutch. I visited on workshop on workshop for 2nd service and inform about same condition but they didn’t listen anything and reverted my car after 2nd service with same condition. After some time I again received 1 call from another Mahindra service center and had taken an appointment and visited on that Mahindra Workshop (Mohan co-operative, New Delhi) they told me that your clutch is hard and if you want to change appx Rs.14000 amount you need to pay for change and for pick up and vibration they did some work, post that some pickup had increased. Post that appx 19500 kms my car was breakdown at mid of way in morning at 6.00 a.m. at Pragati Maidan, Delhi while me and my family returning from marriage. I called up to Mahindra tollfree number 1800, and they told me your car is 1 year old (But as per delivery 1 year is not over) and they referred it to service center (Koncept Automobiles Okhla Phase-2, New Delhi). I towed my car by Crane from Pragati Maidan to Koncept Automobiles Workshop Okhla Phase-2, New Delhi, and Paid Rs.2000 as towing charges, but that amount was not reimbursed. They checked my Car and replace the Clutch. After changes I have started my Car till Appx 27000 km and again I am facing another problem that 1 ignition “Check” is showing on speedometer, I visited Service Center again < >, they checked and repair the car and handover it to me, but on < > same issue will occur again and I visited with same problem, they again checked and change some Vacuum part and handover to me again, but after 2 days that “Check” light again appears on car, now they picked up the Vehicle from me and checked thoroughly, they observed it till 5 days and finally they changed “Turbo-charger” spare part in my car. In this period I borrow the private cab and reached office but they never arranged any other car and reimburse the amount whatever I had paid for private car. Disputes: While purchasing the car below items are given me on different date, 1) Insurance date, 2) Car Delivery 3) Bill Payment date is different, 4) Manufacturing month is showing 01/2014. due to that I didn’t get the towing charges back as per advisor. Issue with Showroom/Workshop Not listening about my Car Issues, Vibration and Pick up issues, balance/alignment issue while turning. Wrong Commitment and issues After so many complaints, finally 1 guy Abhishek comes and told me to visit Workshop/Show room, they will assist you and resolve all your complaints, and he also given me 1 voucher and taken Rs.799 for that voucher and told me that your 4th service amount will not exceed with[protected] max. He also told me call him before visit Showroom/Workshop, but till date he is not picking up my phone, and I have paid Rs.13200 Appx amount for 4th service. I Purchased the Car in Feb-2014, but card model is 2013. Major part (Clutch) was changed in Before1 Year (19000+ km). Major part (Vaccum jet) was changed in 1.5 Year (27000+ km). Major part (Turbo Charger) was changed in 1.5 Year (28000+ km). This Car is having Manufacturing defects, till now I am facing lot of problem with this car so request you to look at my above problems and arrange to replace my car. Vehicle Registration Number: DL 12 CA 5418 Model: Mahindra Quanto C2, Colour-Black Chases No. : MA1YG2HUXE2A21051 Engine No. :HUE6A10036 Purchased Showroom: Koncept Automobiles Agency Pvt Ltd, Lajpat Nagar New Delhi Workshop: Koncept Automobiles Agency Pvt Ltd, Okhla Phase - 2, New Delhi