Mahindra And Mahindra — complaint regarding mahindra first choice services - tirupati automotive kolkata

Address:

Kolkata, West Bengal, 700046

Complaint Ref No. MFCS : 1268274
Date :[protected]

I sent one email to MCFS on May 28, 2018 but no reply from their end. I tried calling different toll free numbers, but it is always saying that " All our customer service executives are busy, your call will be answered in 2 minutes" then it is getting disconnected. I selected "3" for the call back option and received no call back.

I tried calling "With you humesha ..." support, but it seems that, they are not with me "humesha" during after-sales service.

Now coming to the point -

After an unwanted incident, on April 18, 2018, I submitted my car to Tirupati Automotive (ROOM/FLAT NO- 13, MATHESWARTALA ROAD, KOLKATA 700046, Mobile: [protected]/[protected], Email: [protected]@gmail.com). They waited for 2-3 weeks for the insurance company (Tata-AIG) to make the survey and place the Work Order. After that, they could not start their work due to spare parts availability. They also forced me to pay Rs. 30000/- as an advance to them. I also paid that amount.

As per Mr. Kushal (The owner of MCFS Garage), Mahindra is unable to sent correct parts to their service center till now, though it is already 4 months running after submitting my car. Is Mahindra spare parts availability really so bad?

My Car details are given below -

Car Make: Mahindra
Model: KUV 100 K4 6 Seater Petrol
Registration Number: WB 18P 9098
Owner Name: Rajib Chatterjee
Insurance Company: Tata AIG
Insurance Number: [protected]
Engine No: RBZGF30652

I am really so much frustrated and it seems that, I have done a great mistake by buying one Mahindra Car ...

I also don't know whether I will receive some positive update by posting this message in this portal or not. But, being so much frustrated, I am posting it here ...

Its already 4 months and I have not received any positive response from anyone in Mahindra. I tried to bring their attention by posting in different social networking sites, but none worked !!!

Thanks!