Mahindra And Mahindra — complaint regarding mahindra workshop (vehicle repair) situated in kotdwar (uttarakhand).

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Mahindra and Mahindra ltd.

SIR,
I G.R Pant son of Lt. Shri Tulsi Ram Pant, principal ST JOHNS CONVENT SCHOOL, B-4659/112 SANT NAGAR BURARI (NORTH DELHI) one of the prior customer of your Mahindra & Mahindra ltd. want to bring it to your kind notice that I am very disappointed with your staff members & services at Mahindra workshop kotdwar due to irrelevant employees work and behaviour. Your employees [Mahindra workshop kotdwar, (UTTARAKHAND)] are defaming the quality of your customer satisfaction that directly affects your company’s reputation. I tell you what happened there
I was going to my village on 2nd July 2018 from Delhi via Kotdwar(UTTARAKHAND) but before reaching there (kotdwar) my car (Scorpio) was automatically shut down in front of Akash Vani Bhawan that is situated between Bijnor(UP) and kotdwar . That time I tried to start my car but it didn’t. I faced too much trouble that time because my family was with me and the car was not starting. I tried to call Mahindra road assistance they picked my call but they didn’t reach there for assistance. After some time the car got start but it was creating problem now and then while driving. Any how we reached kotdwar Mahindra workshop within 1 hour. They checked my car and they firstly said, “The pump is not working “. Then they said, “Some other parts are also damaged as Kerosene is mixed with diesel in diesel tank of your vehicle, We have to order new parts from Dehradun But due to rain it will reach us on next day”. They gave us estimation around 15-20k for repairing and said, ”it will take atleast 2 days”. They removed diesel tank and vacated it. That time I stored 5 litre diesel for laboratory test. I had urgent work in my village so I left my gunman and driver there along with my car and I took taxi for my village near about 200km away from Kotdwar. My gunman and driver hired a hotel for 2 days. Next day they said that the part was not present in Dehradun so they have to buy it from Bijnor workshop(UP). Along with gunman & driver one of its employee visited to Bijnor(UP) in your workshop by our car(scorpio). There it was told that only pump was not working and there was no other problem . While billing Negi ji (manager) Mahindra workshop kotdwar said, “Make bill in favour of Negi ji (manager)” but our gunman decline it and said that the bill should be made In favour of his name (gunman). The bill was amounting Rs 3080/- But for the same Mr Negi was demanding Rs. 12000. After that our gunman and driver came back to kotdwar and paid there also RS 2459/- just for putting us in trouble and giving wrong information about the vehicle. On 3rd July in the evening Mr Negi made call to me and said that there was nothing wrong except the pump. The fuel (diesel) is also ok and again the same fuel (diesel) was refilled. On questioning that whether they don’t have any proper checking machines and tools to find the fault, Mr Negi replied that the company doesn’t provide them proper machines, tools and laptop. He had complained many times but the company is not listening to him. On listening this I said “I shall drop a complaint /mail regarding this matter”, He said “NO NO!! SAHAB ESSA MAT KIJIYEGA VO LOG MERI NAUKRI KHAA JAYENGE, MERE BACHE BHOOKE MAR JAYENGE. MEIN KHUD HI COMPLAINT KARUNGA. ”.
Sir during this period I went through financial torcher, mental torcher and I had to run here and there to hire/catch taxi in my village. My two employees had been staying in hotels running from one workshop to another just for a simple fault. During this period all these expenses were near about 15-20K. I want to ask you whom should I make responsible for this fault, your system/administration or Mr Negi manager at Mahindra Workshop Kotdwar.
In my opinion that Mr Negi is not an employee but a dacoit. He was not able to cheat me because of the following reason
1. My employees said that whatever the part is to be purchased they shall purchase it themselves.
2. At Bijnor workshop Mr Negi made a call to make billing in his name but my employee didn’t allow him to do so otherwise he would have cheated us near about Rs 12000 instead Rs 3080/-
3. I kept 5 litre fuel (diesel) with me for laboratory check. Here he was afraid and the next day he said the fuel is ok and refilled the same fuel(diesel) in our vehicle.
Sir I want to bring it to your kind notice that just before we reached your workshop at kotdwar on 2nd July. Mr Negi showed me 1 tank filled with diesel and said “ABHI ABHI EK GADDI THIK KRKE BHEJI HAI HAMNE. ISME DEKHO DIESEL KE SATH KEROSENE (MITTI KA TAIL) MILA HUA HAI.”
Sir I don’t know for how long has it been happening there but it is very very bad and a black spot on your system if you can’t vigil your employees.

ATTACHED CAR RC, BILLS AND VIDEO CLIPS
Hope I shall get response.

Yours
G.R Pant
(PRINCIPAL)
ST JOHNS CONVENT SCHOOL