Mahindra And Mahindra — customer facing hard times just because of the recklessness mahindra finance employees

Address:

Sambalpur, Odisha, 762030

Dear m&m customer care team,

We purchased a mahindra bolero in february 2017 from the minerva mahindra showroom, sonepur, odisha. We availed the car loan from the mahindra finance during the purchase of the car for which we need to submit some signed bank cheque to the finance department who collected all the documets along with the 5 mentioned singed cheques from the showroom during the delivery of the vehicle.

We purchased the vehicle and emis were being deducted as per norm and everything was running smooth till the month of september-2017.

During the emi period of october-2017 emi was not deducted in the due date for which we were being approached over telephone by the mahnidra finance team and we were being asked, whether we have not maintained the required emi balance in our emi debit account, though the same amount was already maintained in the emi debit account. After a bit of investigation they found that, one of their field officers has lost the submitted signed cheque, which we submitted during the time of loan sanction.

In advance to this, one of the folks from mahindra finace team reached to us in person and asked us to handover the amount, for which we denied and asked the same person to guide us a legal way to do the same thing.

Then we approached the regional fiance team in sambalpur odisha, and there we submitted the cheques again and asked them to debit the emi amount as per the normal norm. But we were being approached very rudely during the entire scene though we did not commit any mistakes and they didn't even apologizes us for their mistakes.

Kindly look into this matter and do some needful in this incident. Let us know if you need some details regarding the mentioned transaction.

Expecting a favorable action from your end.

Thanks,
Niraj