Mahindra And Mahindra — damage to radiator during repair work of clutch assembly

Address:

hunter road warangal, state telengana, Warangal, Andhra Pradesh, 506001

Sir, i am resident of warangal in telengana state. My vehicle registered number ap 36 ax 8634 verito d6 developed loose clutch pedal problem for which i took my vehicle to your workshop on 12-10-19. After two days i was informed that clutch master and csc need to be replaced. Since the spares were not available locally, i was informed that order for the same will be placed and i need to wait. After a week i visited workshop to confirm about position my vehicle, was informed that will take another week or so. Since i was desperate to get my vehicle at the earliest, i request them to provide me part number so that i will personally go and procure the item from hyderabad. I procured the items on 25th and handed over to them. On 26th i was informed that one of the cylinder does not match the specification, i found that wrong part number was given to me, again i rushed and brought the correct item and handed over to them. On 27th the service adviser mr pradeep informed me that my radiator need to be changed as it has developed leakage due to rusting, i was taken by surprise as no such problem existed at the time of handing over of my vehicle. I visited the workshop and found that it was not case of rusting but it was hit hard by some blunt object. After keeping the vehicle for 15 days it was leaking on 15th day and it was not noticed all this while by technical staff. I brought this to knowledge of general manager, he pulled up the service manager and service adviser and my radiator i took it personally to repair shop in auto nagar in warangal as supporting staff people were reluctant to go and get it done immediately. I was handed over my vehicle on 28th 0ct 19. All this while the behaviour of the techinical staff was very lethargic unresponsive and unprofessional, they gave me wrong part number for which caused me two trips to hyderabad and wastage of two days plus extra expenditure. I also came to know that all these days the order for parts was not even placed, and they did not have courtesy to inform me the reason, when i confronted general manager he informed me that for this vehicle they have funds problem, had they informed me on first day itself i would have brought the items much earlier. When damage down by technical staff to my radiator was pointed out, they were rude to me and on intervention of general manager only they accepted the mistake. Now the damage done to my perfectly good and serviceable radiator by the incompetent mechanics is no fault of mine. The constant fear of breakdown of vehicle any day any where is lurking in my mind.in keeping in view of very high professional values between you and your customer, i request your esteemed organisation to come to my help and replace my radiator immediately and do justice to me. So that the faith and respect for your product which encouraged people like me to buy your product remains for ever. Thank you.

My cellphone number is [protected] email id [protected]@rediffmail.com

The vehicle is registered in the name of mrs k sunitha kumari. Two pictures are attached here with in one picture damage to radiator is indicated where three ribs had to be cut and sealed and in second picture two parts are show, the part number given to me was of that part with green tip, and the actual part required is other one and have different part number.