[Resolved]  Mahindra And Mahindra — damaged while repair by chrome motors adugodi, bangalore

Address:

Bangalore, Karnataka, 560095

Hi,

This is regarding a grievance I have. I have raised a complaint against this last Saturday I.e., on 13th October 2018. I was told that my issue will be addressed and its 15th October 2018, and no one has called. Why is your customer support so good for nothing?

Now the issue as follows, Kindly Note:

On 18th September 2018, I gave my Scorpio KA05MG7865 for repair order RO19B001252 at Chrome Motors Adugodi, Bangalore, which was taken care of by Ms. HS Rathi.

The issue was to fix Front suspension noise and put Fender flap behind the right wheel.
They went ahead and replaced ball joints and stabilizer rod for suspension and steering wheel. After all the asked repair, the vehicle was given back without wheel alignment, I had to get it done from neighborhood garage.
Next day I noticed that steering alignment had a major issue and the fender flap wasn't fixed. At this point I alarmed Mr. Balaram, the Service Manager, and he assured that he will make sure the issue is resolved. The vehicle came back with alignment resolved and fender flap fixed.

Past 20 days, I have been thinking due to rains, my cabin is leaking water, and to my shock, when on 13th October 2018, I took a closer look and touched driver side mat, it came out to be Steering fluid leakage into the cabin. Instead of repairing Steering alignment, they sent a damaged vehicle. I tried calling on the number that belonged to Mr Balaram and it was picked by some one called Mr. Ahmed who informed me saying that Chrome Motors Adugodi is shut and Balaram is not there anymore with the company.

I raised this issue to have this resolved immediately as this is a life threatening issue and should be dealt strictly on priority and voila, your customer care service is so pathetic that no one care to call the customer.

This is so disappointing to get such a dull response from an organisation such as yours Mahindra. Pathetic.

Better resolve this or I'll drag you to consumer court.

Shocked and Worried,
Ashish S Nidagundi