Mahindra And Mahindra — delayed delivery the vehicle// no adequate response from the dealer// unavailability of spare parts

Address:

Jaipur, Rajasthan

My vehicle rj45ch4384, repair order no. Ro20n016420 was given to the service center dated 27 january 2020 in jaipur (Auto world, sitapura) and i was promised the delivery of my vehicle for 8 february. However, there is unknown delay in the vehicle delivery and the dealer/ service center has not shared any valid reason for the same. I do understand delays due to unexpected & unavoidable reason but at the same time, also expect timely update. However, there was no communication initiated from mahindra service center and i kept following up on the delivery of my vehicle. This also includes a complain registered on your company's customer care through phone almost a week ago.

With this complain, i have also uploaded a screen shot of message which was sent to me promising delivery date of my vehicle.

After 48 hours delay post promised date of 8 february and another follow-up from my end, i was given a very unexpected/ irresponsible and unprofessional response from the representative mentioning that "the required spare part is not available and can only be acquired by the end of february and hence, either i can collect my vehicle without the required new spare part or leave the vehicle in the service center and collect when the spare parts become available."

The above response from your authorized dealer/ service center of mahindra is completely unacceptable and if not expedited, i am now willing to push my complain in consumer court as there is no way i will collect an unfit vehicle and put my and my family's life in danger because of inability of mahindra service center to deliver. Neither i am going to leave the vehicle in service center for another 3 weeks which would result in increased travel expenditure for me and my family on a daily basis.

I expect a prompt response and action on this complain from your end.

Thanks
Sandeep sharma
+91 [protected]