Mahindra And Mahindra — false promise to get the deal

Address:

New Delhi, Delhi

I was promised by mr rajesh sales rep in genesis mahindra, mohan cooperative for exchange bonus inr 25, 000. I asked repeatedly if any actual exchange is required, as my old car was sold to cars24. When we were close to the deal, rajesh said i cant give the exchange bonus, if it was 2018 then that would have been possible. This was after 2 weeks of continuous assurance of the deal. Then he said that this was committed by mistake. I spoke to saurabh his senior and he said cant give exchange bonus, but will compensate something at the time of delivery. When i reached the showroom genesis mahindra mohan cooperative badarpur, i was made to wait for 1hr before anybody attended me. I kept on calling rajesh and saurabh but no one came. When saurabh came he started repeating himself about the deal and was very arrogant. I really do not care about the compensation and i told him that in response to his arrogant offer of 7-8k accessories. I have bought a cars from ford, vw, hyundai, honda dealers and so far my experience was excellent and never came across such a arrogant and disrespectful sales rep in a showroom. I hope this message is communicated to saurabh for his attitude and arrogance. With such service i will never recommend anyone koncept or genesis showrooms as there was literally no one to help. Btw, it was a lease deal and was even easy, but i was still treated in such poor fashion. I went after office with my family to take a new car, but came out of showroom with a bad mood and unpleasant experience. Mr anand mahindra - if you read this or it reaches you in any form or shape, please make your organization's customer experience better or try for best in class, as it will have a stupendous spike to your sales figures and make a name in the market.