Mahindra And Mahindra — Feedback and poor services from workshop against complaint

Address:Paonta Sahib, HImachal Pradesh

Please find below point wise detail:
1. I was facing problem of battery discharge after 8 month of purchase of vehicle (XUV 500 WO 11 Auto, purchase date 28.04.2019 from Premier Automobile Haridwar Bypass Dehradun, Vehicle No. HP 17 F, 1103) dated 31.12.2019 and inform to service centre and took the help of Road Side assistance. Than register same complaint when send vehicle for next service which was due on dated 31.01.2020. And my battery was under warranty and there was no response from Service centre. Subsequently I faced same problem in Sep-Oct 2020 and getting support from Road side assistance and when send vehicle to workshop dated 28.10.2020 and ask for correction. They replied that your battery is out of warranty and you need to check with Supplier and get it rectify. And Supplier denied and mentioned battery is not in working condition and need to replace and suggested to claim from Mahindra. Surprisingly I was reporting same to Mahindra team (Mr. S.N. Parashar, Workshop Manager, Mr. Deepak Pal, Warranty Manager, Mr. VImal Service Engineer) and no body responding and picking the phone and repeating same that battery is out of warranty. However when I m going to by for new battery of same they are providing 44 month warranty than why Mahindra is giving with 12 month warranty. Need clarity and justification. I was struggled for 4-5 days continuously with these guys and getting no response and finally replace with new battery. Now I need claim from Mahindra for same. Request you to take this on priority and provide me solution. I already raised my complaint (Complaint No. CF[protected] dated 30.10.2020) on toll free no. also but didn't get any reposne till date.
Message appended below:
Dear Customer, the complaint number for your registered concern is CF[protected]. Our Dealer team will be in touch with you. Regards, Team WithYouHamesha.
Documets Enclosed:
1. Service Invoice dated Jan 20
2. Response from Amaron Dealer
3. Letter issued by Mahindra to Amaron regarding battery.
4. RC of Vehicle.
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