Mahindra And Mahindra — Gearbox problem

Address:

Agra, Uttar Pradesh, 282005

Reminder 1

No reply form your side.

From: jaiswal, nitin - eol - mum
Sent: 09 april 2016 08:45
To: deshpande akshay; customercare
Subject: fwd: gear box problem in verito

Waiting for reply.

— original message —
From: "jaiswal, nitin - eol - mum"
Date: 08/04/2016 12:39 (Gmt+05:30)
To: "deshpande akshay (Deshpande. [protected]@mahindra.com)"
Cc: [protected]@mahindra.com
Subject: fw: gear box problem in verito
Waiting for reply.


From: jaiswal, nitin - eol - mum
Sent: 07 april 2016 00:12
To: deshpande akshay
Cc: customercare
Subject: re: gear box problem in verito

No update. Till date

— original message —
From: deshpande akshay
Date: 02/04/2016 13:27 (Gmt+05:30)
To: "jaiswal, nitin - eol - mum"
Cc: customercare
Subject: gear box problem in verito
Dear sir,
Greetings from mahindra & mahindra!
We value your patronage and proud to have a member of mahindra family. We do understand your displeasure & sincerely regret for inconvenience caused.
We have taken up the matter with atmaram auto enterprises, agra. We are treating this on priority.
Kindly bear with us in the meanwhile.
Regards,
Akshay deshpande
Ccm| noida ao| mahindra & mahindra

From: customercare
Sent: 01 april 2016 17:45
To: nitin. [protected]@essar.com
Cc: deshpande akshay; mishra shankar
Subject: fw: gear box problem in verito

Dear sir,
This is with regards to your verito concern mentioned in the below mail. Regret for the inconvenience caused.

We are requesting our customer care manager in noida mr. Akshay deshpande copied in this mail to look into your reported concern and take necessary action as required.

Kindly bear with us in the meanwhile. You shall hear from us.


Regards,
Renita dsouza
Customer care-automotive division
Reach us 24*7 on[protected]

From: jaiswal, nitin - eol - mum [mailto:nitin. [protected]@essar.com]
Sent: friday, april 01, 2016 1:10 pm
To: customercare
Cc: [protected]@atmaramgroup.com; wm. [protected]@unitedautomobiles.com
Subject: gear box problem in verito

Dear sir/ madam,
I am having verito d-6 serviced on[protected] at m/s. Atmaram auto enterprises, artoni, agra prior to service have reported them problem of noise in gear box and asked them to do general service.
I have attached copy of invoice in which they have done complete service and changed bellowkit-lh gearbox side protr. After running few kms i called back to supervisor who have attended my car and again reported same problem of noise in gare box. He replied that your clutch plate have run his life and need replacement because of that reason noise is coming.
On holi i drove my car to my native town at allahabad from agra, at about 400 km noised has increase drastically and any how i reached to my house.
After holi i talked to supervisor of atmaram auto at agra related to my problem, he replied that you clutch plate is burned and you have to replace entire kit at mahindra dealer in allahabad.
I had discussed with service manager at united automobile at allahabad and he requested to bring vehicle to service station.
When technician attended my car they told that the problem is in gear box and clutch. When they open gear box and replied me “where you have done gear box job?”. And shown the quantity of gear oil on gear box. It is less than 50 grams. Photograph attach for your reference.
After opening entire gear box they told that when gear box job was done they have not top up gear oil hence this cause major problem to your vehicle.
United automobile of allahabad have given estimate copy on wats app, copy attach for your ref.

I request you to kindly attain this issue on priority basis as after discussion with atmaram auto, i was forced to write mail to your department to resolve my financial implication which was given to me by mishandling of technical staff at atmaram auto, agra

Waiting for your reply


Thanks & regards
Nitin jaiswal | territory sales manager | essar oil limited |
A-5, sector? 3,, noida-201301 | uttar pradesh | india |
T +91 [protected] | +[protected] |
E nitin. [protected]@essar.com | www. essar.com |