[Resolved]  Mahindra And Mahindra — irresponsible services by mahindra first choice konnect team

Dear mahindra first connect team,

I'm exhausted with your irresponsible behavior and pathetic services.
I purchased the mahindra connect first choice konnect device (Id : [protected]) on june 9th 2018 from mr. Sohail nathwani (Head sales) ([protected]). He installed the device at local car shop near hinduja hospital, mahim, and assured me to get in touch if any issues. The gps was working fine till 13th september 2018, after which it got stuck up on one location (Pune mumbai highway). I waited for 3-4 days, tried logging in & out of the connect first app, but my efforts were wasted. I contacted mr. Sohail for same on 18th september. He kept saying he "will get back"., but that never happened. Whenever i called the response was "busy in a meeting". After messaging him to at least refer someone else, mr. Chandan ([protected]) from wipro (Bangalore) called me and after repeated pursuing pratiyaksh came to collect the device on 5 october. There was no response for 1 week and ultimately i had to ask for refund. What's the point if i'm not getting the services that i have paid a huge amount.
Now, on 12 october there are saying we will courier it to you either tell your driver to connect it for find a mahindra dealer, "it is simple plug and play thing". If one teaches my driver what's the whole point of gps, and being in medical profession i don't have time to hunt for mahindra dealers and get this thing done. Mr. Sohail didn't even bother to revert back nor mr. Chandan is able to provide me the device.
I feel cheated and i have lost all faith and trust on mahindra. I want full refund as neither i have the services nor the device.
Thank you but i'm exhausted running behind their team.
Hopefully now at least some one take this issue seriously!

Regards,
Dr. Mrinmayee