Mahindra And Mahindra — Issue with Car Gear System

Address:	Chennai, Tamil Nadu, 600119
Website:	www.withyouhamesha.com/activationlogin.aspx?code=&email=Z2FudGFraXNob3JlQGdtYWlsLmNvbQ==

Dear Mahindra Service,
Dont know whether I did a good thing by purchasing a car from you. I am driving this car ( TUV 300 T8) for almost 26000 KMs, i faced an issue with gear shifting and gave it for servicing at Zulaika Motors service centre thinking they would solve my issue, instead they put me in more troubles, please see the below events

Day1 : Gave car for servicing on 15th March 2017, took my car and there is no call or any thing after that

Day 2: No call from service agent so called him on 16th March 2017, the rude answer from the service agent is that you gave car in the afternoon we will take it when we have time,

Day 3: 17th March 2017, In the morning he says he didnt find the issue, in the afternoon he says found the issue and resolved and delivered car at around 4 PM and i took for a drive and told him tht the issue still persists, he promised to give a call next day for pick up

Day 4:18th March 2017, No call so I took the car and gave for servicing, this service engineer who is the manager with 25 Years of experience said he will fix and give in half an hour, he gave n still i faced the issue after tht I told him to change the clutch plates, he said if i change it will work like new so I will not face any issue, then i checked with him since the next day i need to travel 170 Km to pick my family can this be delivered on time. He promised he will deliver the car on time .

Day 5: 19th March 2017On this fateful day I took the car imagining the issue is resolved, but after travelling 60 Km away from City where there is not even a single service centre struggled like any thing with the same issue, took a risk of travelling to pick my family, while returning the car got stopped over 15 times in the middle of the night with a small kid and my wife with out food struggled like any thing.

Da6 6: 20th March, called the service agent to come up and pick my car, still i dont have any call back, called the customer service agents
i dont know whats his name, a useless guy who doesnt provide any confidence for the customers rather was talking as if some thing written on the paper.

Also would like to mention dont say that I dont know how to drive, as the same car I have driven it for more than 26000 Kms.

Is this what you call as the best service that you provide, I feel ashamed of my self to be part of Mahindra Family, this is my first car, thanks for the wonderful memories you gave me. What kind of service center you guys are running I will never ever suggest to buy a Mahindra car in my life again. I thought o[censored]pgrading my car to XUV next year but for sure I will never with this nightmare experience.

Hopefully some one will listen to my request and clear the issue as soon as possible. My details .

Name : Kishore Ganta
Ph No:[protected]
Vehicle type: Mahindra TUV 300 T8 ( 2016 version)
Reg No: TN 12 L 7319
Mail ID: kishore.[protected]@gmail.com

Awaiting your kind reply.

Thanks and Regards