Mahindra And Mahindra — jeeto mini van engine failure

Address:TVS & Son's, Kumbzha, Pathanamthitta, Kerala

Sir,

My name is sreejesh kumar. I am a jeeto mini van owner from pathanamthitta in kerala. My vehicle number is kl 27 j2198. With great expectations and taking into account mahindra and mahindra's goodwill and reputation worldwide, i purchased jeeto mini van, diesel variant from tvs iyenger & son's pvt ltd, kumbzha, pathanamthitta, kerala, the authorised dealer of mahindra and mahindra. Before purchasing the vehicle, the dealer had promised me and assured me of full support and cooperation in the future regarding after sales periodic services and redressal of grivences if any. Trusting mahindra and mahindra company and the dealer, i purchased a jeeto mini van from them in april 2019. But within a month of the purchase, tvs & sons intimated me that they have cancelled their dealership with mahindra and mahindra and that they won't be providing any kind of post sales services to the owners of jeeto mini van who had purchased the vehicle from their showroom. Since then they have not cooperated with me. My repeated enquiries and calls went unanswered. I felt totally humiliated. This is breach of contract and failure to fulfill contractual obligations is to be dealt seriously. As a customer, i have been cheated by them. Now i have to travel very long distances to get my vehicle serviced at mahindra workshops which is causing me great trouble in the form of time, energy and money. Moreover services are not done in time in mahindra's workshops and vehicles are kept on hold for many days in their workshops without any justification. Moreover they are even charging big amount of money for repairing vehicles which are in the guarantee period.

The major issue with jeeto mini van is the failure of its engine all of sudden while the vehicle is on move. This is a clear indication of serious manufacturing
Defect. The point to be noted here is that this vehicle's engine's are failing even before running the guaranteed 40, 000 kilometres. There are many other mechanical issues too with this vehicle. The tyres fitted in this vehicle are also of very inferior quality. Doesn't even run 20, 000 kilometres properly. What the hell is this? Is this a toy car meant for the children to play with? With 4 lakh rupees plus that i had paid for buying jeeto i could have easily purchased a very good car with all sophisticated amenities and luxury. Many of my friend's who own a jeeto are feeling that they have been cheated too. Their vehicles are in workshop for engine repairs. God forbid, i am just wondering when my vehicle will get stuck in the middle of the road one day
Like others? Jeeto mini van is a substandard product. We have been cheated of our hard earned money. There are lot of agitations going on everywhere in kerala against mahindra and mahindra company. Your goodwill and reputation is being questioned by everyone. All jeeto owners are planning to go to the court to seek justice. Take your vehicle back and return us our money or give us a new vehicle with zero defect. Or recall all the jeeto mini vans which have been sold out in the market with immediate effect and fix all the issues permanently and pay us compensation.

Please take this complaint seriously and take necessary action to fix all the issues without delay.

Hoping to hear from you soon

Regards
Sreejesh kumar
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