Mahindra And Mahindra — Kuv100

Dear Sir
This mail is regarding the KUV-100 bought from M/s Global Gallarie Pvt. Ltd. last year in the month of April.
My plan for buying a Mahindra vehicle was only because I wanted to give a try for Indian make cars rather than using other brands. But my dream o[censored]sing an Indian car has turned into a nightmare for me for the past 3months.

Make: Mahindra & Mahindra
Model: KUV-100
Registration No. MH48 AK 0749
Chasis No. MA1VB2NACG6C89563
Engine No. NAGZC15296
The vehicle has developed serious defects which resemble sheer negligence of quality check before the machine was rolled for on-road sale. The situation is such that under heavy traffic condition when we regularly use clutch n brake, the car vibrates and comes to halt. On reigniting the engine, the process fails and takes around 10-15 mins to restart again. Sometimes it even takes an hour to start under this condition. Recently while traveling with my family the same problem occurred and it didn’t even start after an hour of hardship, which made me to make immediate arrangements to the family members to travel back home rather than waiting for my KUV100 to start under scorching heat.
The car has developed this snag in 1year of my purchase and entitled to a free repair because the existence of such a serious defect in a car which has only done 35, 000 kms indicates it was not at all of the acceptable quality when I made the decision which turned as to be a big mistake. As an example of my ordeal, in one of the instance recently took it to Mahindra Service center (Naigaon), upon their check they told me that we need to change the Clutch & Pressure plate and it will solve the problem. And even on getting those parts replaced for which I have been charged considering that the problem being faced would be gone once and for all. But it was a disappointment again as after 3-4 days the KUV100 developed the same problem again.
Even ordinary wear and tear could not account for the problem so big in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I had a great and successful journey with my previous car which has given good unforgettable memories. After a budget-friendly SUV being launched which I could dream of having to go with my pocket has also given me unforgettable memories which only has given me stories to advise people to be on backfoot and think not twice but 1000 times before investing and begin a journey with Mahindra
However, it seems my journey with Mahindra to Rise Upon is in falling to shatters. I don’t intend to disgrace the name and brand Mahindra has in the market. My only request would be to kindly have a proper quality check on the vehicle and give a detailed analysis and report on the occurrence of the problem and way forward to get it resolved. Please let me know as quickly as possible what arrangements you propose

Awaiting to begin the Mahindra Rise Journey again…….

Yours sincerely
Pramod Bhagwan Parab
A-102, Pashupatinath Suram Park, Jivdani Road, Virar (East)
Mob. No.[protected]