Mahindra And Mahindra — last request for a permanent solution to a serious safety risk before seeking legal recourse without prejudice

Address:

600042

I am the owner of a mahindra xuv in chennai (Vehicle number : tn 07 ch 8826). I write in sheer frustration regarding a complaint that has remained unsolved for 2 years now! This is regrading a wobble that happens on the steering wheel once i exceed a speed of 120kms / hr. For the record, i would like to state that this is a complaint that i have been making right from the first month of having bought the vehicle. I have handed over the vehicle to your workshops in chennai for at least 4 times now, but i am afraid the issue is still not resolved. I hope you understand the serious safety risk that i am faced with in this issue, let alone the inconvenience that comes along with handing over the vehicle every time and managing without a spare vehicle.
I have approached several people in the management here in chennai only to receive empty promises with no respite to a serious safety risk. This is the last thing that i expected out of an organization like mahindra towards servicing one of its top brands. I have remained with utmost patience all this while but since my patience is being taken as a sign of weakness, i would like to put on record that i would be left with no other option but a legal recourse including an appeal at the consumer courts amongst other avenues.
Please also note that i would like this issue to be resolved with a permanent solution and not a quick fix as has been done in the many occasions when i have given my vehicle to your workshops. It is evident that your team in chennai is clueless on what needs to be done to fix this fault which has obviously been there right from the beginning.
It would also be pertinent for me to point out that i have been paying for these repairs over the past 2 years which have only been quick fixes and not permanent solutions. Need i even mention the inconvenience that is caused to a working woman like me when your service team asks me to hand over the vehicle every time i make a complaint, without even extending the basic courtesy of a complementary pick up and drop from my residence or office?!
As you can see from the above narrative, i am at the end of my patience and would be left with no alternate, but a legal recourse should this issue not be resolved within the next fortnight.
Regards