Mahindra And Mahindra — Mahindra astro india ltd jammu

Address:	180001
Website:	[email protected]

This department is in possession of Scorpio under reg no jk02AW 8777, and from the very day of its purchase it started malfunctioning, and same was brought in the notice of your different dealers located at jammu but without any satisfactory result, with the result the department had no option but to approach consumer court at jammu and the petition is yet to be decided.

in the mean while the said vehicle again developed some defect in AC system i.e not proper cooling and the department again approached your dealer Astro India Pvt. Ltd at Bari Brahmana Jammu, after checking the vesicle by the concerned mech. the defect still remand there and were advised to drop the vehicle at the dealers site for rectification and were asked to collect the same next day. after checking the vehicle, it was noticed the the defect still persist and then were told by the concerned that AC compressor needs to be replaced and was further told that the said part is out of stock at present and will be available after some time. The department driver after collecting the narrated the whole story and and having the past practice with the said dealer contacted Mr. Rakesh Kharoo DGM service for the purpose and instead of listing to the complaint he used un-parliamentary language and also dropped the call which height of the customer service of the said dealer.

may look into the complaint and take necessary action against action against the official and in the meanwhile the concerned dealer may be directed to rectify the fault without any further delay.

General Manager
Ranbir Government Press J&K Jammu