Mahindra And Mahindra — mahindra cars service dealer - cheating

Address:

Abu Road

Dear mahindra team,

I am an ex. Colonel of indian army and served the great indian for 40 years. I served critical positions on lac and loc and safeguard the people and business surviving inside the country. I indirectly safeguard the people of the land and gave my half of the life for nation. But at this point of time i am at a such stage that i felt really bad, humiliated and cheated by those people whom we thought that we are fighting for. The mahindra people didn’t have the respect, courteicy and honesty toward ex-army professional. I am driving xuv500 since 05th feb 2015. The registration number is hr30p003 and its jc grey colour. Chasis number – f6a12113. I was getting my all services done throughout mahindra authorised service station till now and even for washing as well i used to go to authorised station just to be sure that they are taking care of my hard earn money investment well. But unfortunately, people working with shivam sales corporation, nh no 14, near – rto, opp gayatritemple, checkpost, palanpur, dist - banaskantha, gujrat, 385001, have ditched and cheated an ex-army man who was blindly trusting them.
They have always been trying to get my vehicle to station with this or other reason. I started with regular service of vehicle, but after taking delivery of service vehicle i noticed that electronics are not working. They called back and apologies for the mistake and agreed that something happened while fixing now it will be okay. Again, after some time the door couldn’t be open and the excuse i got was electronic issues, so they called me back again and fixed the issue. Since last 2 years my car has been called back to back with multiple issues and mishandling by these people. The people deployed here are unskilled and very very cunning mentality. They ownership as well dosent bother to look into this. I have been running pillar to pillar since long thus has to reach to this mode. I have to drive from abu road to this service station everytime they call and had to come back with my own arrangements, they even didn’t bother for a great customer experience as there is no control on them.

They have completely spoiled my car in 1 year and has no claim or responsibility to ensure to fix it. I felt so cheated to trust the brand of mahindra. Even the reason for buying the brand was being indian and buy indian. But my trust shook completely as i have invested huge amount which i earned throughout my life. It is really miserable for me to trust the brand now as the handling was bad. Attaching the last bill, other can be checked from the system in case required.

Col. Hari kishan yadav
[protected]
Abu road, mount abou, rajasthan