Mahindra And Mahindra — Mahindra first choice car dealer deficiency in service

Address:

New Delhi, Delhi, 110064

Few months back i decided to buy a pre owned car. Keeping in mind unscrupulousness of roadside dealers i decided to buy it from a so called reputable dealership like maruti true value, carnation, mahindra first choice etc because they boast of full mechanical check up of vehicles before selling and providing warranty for a certain period although one may be paying a little extra. After surfing on net and test driving a few i homed on to a skoda laura tsi 2009 regn no dl4cna 3075 which was available at mahindra first choice dealer garg automotives vijay enclave new delhi 110045. I contacted the dealer and had a look at the car. The salesman was mr parveen. After inspection and test drive i noticed certain faults and during negotiations i told the salesman about the same. He very confidently and enthusiastically told me that it was not an issue and that all faults would be rectified before delivery.in fact he asked me to drive the vehicle for a week and note down the faults and promised me that the same would be rectified. The faults were 1. Suspension sound from left rear. 2. Left tail light of different model. 3. Wipers not serviceable. 4. Rear bumper reflector broken. I made the cash payment on the dealer reps promise and took delivery of the car on 08 nov 2016. After two days i took the car to the dealer workshop and apprised the sales rep of some more issues like 1. Car ac stops cooling when the car is idling at traffic lights. 2. Auxiliary drive of music system not functioning. Most of the faults were rectified and car delivered to me after two days. Hereafter my ordeal started. After about ten days while driving, the engine hot warnings came on. I switched off the car and called mr parveen. He promptly sent a mechanic and the car was taken to workshop. The fault was diagnosed as coolant leakage from water pump. It was rectified and car returned after two days. When i got back home i realised the car central locking had stopped functioning. The left front door would not lock. It took three visits by the dealer rep to rectify the same. After about a month and half the coolant again started leaking. I was told that water pump needs to be replaced and since water pump was not under warranty i have to pay for it. I paid 5500 rupees and the part was replaced. During these two visits of the car to workshop i again reminded the salesman and the mechanics about the ac not cooling at idling and suspension noise still persisting. They apprised me every time that these faults have been addressed but on ground these problems persisted. On 24 february 2017 i sent the car for servicing. This time the workshop was able to finally fix the suspension sound issue. However the auxiliary input (Even till date) and air conditioning fault lingered on. The dealers workshop tried to rectify it by cleaning the radiator on two occasions. During winters it was not a major issue and i bore with it but with the temperatures increasing the fault became very clear and predominant and utility of the car became defunct. The air conditioner now just refused to cool as compared to earlier when it used to at least cool when the vehicle was in motion. I personally went to the dealer on 30 march. The dealers workshop took the car to their associated ac mechanic who refused to touch the vehicle. It was clear that there was something amiss between the dealer and ac mechanics (I came to know subsequently that the ac mechanic had clearly told the dealer that ac compressor needed replacement which the dealer didn't want to do). Then the car was taken to another ac mechanic who recommended cleaning the radiator which was done yet again finally after wasting my time for four visits the head mechanic mr shankar informed me after consulting the dealer that the ac compressor is faulty and since the same is not part of the guarantee the dealership cannot repair it. Now few pertinent questions... No 1. Was the vehicle really checked for its mechanical fitness keeping in mind the the number of problems it gave within 2-3 months. Almost 10 visits to the workshop in 4-5 months... No 2. Going back on promise made at the time of deal which catered for rectifying all initial faults, which included the fault of ac not cooling also. Infact the dealer workshop had tried rectifying the same on three to four occasions because of the said promise. Only when it was realised that there is going to be some considerable expenditure the dealership changed its stance which is clearly un ethical and un professional and a big blow to my perception of mahindra first choice as a competent pre owned car dealership. I brought this to the notice of brand mahindra first choice on its net portal. I got a call from mr nikhil gupta the area manager of mahindra firstchoice around 05 april. He told me that he would speak to the dealer on monday ie 10 april and resolve the issue. However he did not get back to me. Again on contacting him i asked him to at least organise my meeting with mr garg. He agreed and gave me the date of 25 april evening. Again i had to call him to confirm the time of meeting. He said he was at the dealership and would get back. He never did. I called again around 6.30 pm same day. He said he would call back in ten minutes. I am still waiting for his call till date. I requested him to guide me to next hierarchy of consumer redressal by giving me it's contact details. Instead of doing so he has stopped responding to my messages also. So much for customer care. What do i conclude from this tryst of mine with brand mahindra firstchoice? Firstly the promise of checked and certified vehicle. It is surely questionable. Secondly the issue of dealer ethics as brought out above raises a mute question whether one should ever buy a car from such a dealership network. What is the difference between mahindra firstchoice and any roadside dealer in delhi. I can now say it's almost none. I am sure you would like to take some action to do justice to your corporate image. — colonel g s bhullar, [protected]