Mahindra And Mahindra — Mahindra Roxor

#TALATISATYAM #MahindraRise #MahindraNoWarranty
#mahindraroxorlawnornament
TALATI SATYAM is a wonderful guy. He has shown THE BEST CUSTOMER service I have ever had ever! He told me that my issues are just petty complaints. The short conversation I had with him today he told me that I am a CUSTOMER that is never satisficed. He told me that it is petty that I complain of the below issues.
A/C doesn't blow cold air
The charger in the vehicle doesn't work
My Cab wasn't properly installed leaks every time it rains
Stinger & both bumpers were damaged during delivery
Missing passenger side mirror
Rear mirror is missing
Ant Infestation in the cab
Asked for a manual never received one
Still haven't been paid back for the new clutch I had to buy due to Mahindra not being able to find one
Still haven't been paid back for the tow when the vehicle broke with less then 10 minutes being driven due to bad slave cylinder which blew out the clutch
Spare tire that the vehicle came with is used
Dolly Fee to bring it over to dealership still hasn't been paid back.
Loose Wires on driver side hanging there tripping hazard
Looks like my vehicle was dragged thru the ocean rusting like the vehicle has been used for 8 + years
Missing steps not included but paid for
Rear differential doesn't work
Front differential doesn't work
More that I can't remember right now since I haven't seen my vehicle since July 2020
That clown said these issues are my fault even though I went thru their authorized dealership to install these parts all were installed before I even received the vehicle the only person that seemed like he was willing to help me with these issues was Kyle Maki otherwise Craig, Davidson and this new Clown said it's my fault for buying a lemon. If anyone else is having these issues I think we should join together and have a class action lawsuit. If I knew that these clowns would never fix a vehicle I waited a year on to get delivered to me with nothing installed right I would of bought a used jeep that needed work would of paid less then I did for this Roxor if this is how Mahindra takes care of CUSTOMERs they shouldn't be allowed to sell vehicles I have never had a problem with any car, suv, Jeep, Jet Ski and All-terrain vehicle. If I gave the type of service that I have received from Mahindra I won't ever have a job. I will be suing these clowns regardless if anyone joins me this is ridiculous coming this July I will have owned this Lemon Roxor for 2 years haven't been able to take this off-road like I was attending it to. Also this clown ### that Mahindra Financing and the dealership both in collaboration made my Roxor street legal was told it was part of the package I picked. I have the first Road Legal Roxor in Minnesota. These are all my problems not due to the poor build job done by Mahindra and the dealership. For all my friends and all of you who have a Roxor that works I am envious of you was super excited about this vehicle before I bought it but now feel like this will be dirtier breakup then my divorce. Below is the first of many letters I sent them.
8/25/20
Mahindra Automotive North America
275 Rex Blvd Auburn Hills, Michigan 48326
Adventure Centre Arctic Cat Address
892 Co Rd 480, Marquette, MI 49855
Leo’s South: 16375 Kenrick Ave
Lakeville, MN. 55044
DCF Cab
Dear Craig Cook,
Re: Mahindra ROXOR 2018 A5ZAAAAALJA001180
In July of 2019, I purchased a motor vehicle from your dealership Adventure Centre Arctic Cat Address: 892 Co Rd 480, Marquette, MI 49855. I received the ROXOR in July of 2020 by trailer delivery from one of the representatives from Adventure Center after anxiously waiting for modifications to be completed (taking a total of 1 full year).
While on my way to the pick up location, we were notified by Bob, an “incident” occurred during the transport which caused damage to multiple components of the vehicle; the stinger was damaged, the passenger’s mirror bracket broken off, and the AC unit was squealing (we were told we needed to leave and come back with our own tools to tighten a ‘simple screw’ to fix the issue). After the back and forth trip to the house (8.4 miles one way) the tools and Bob didn’t fix the issue and was told to bring the machine into the nearest Mahindra dealer to tune up the issue(s) as it would be under the warranty.
With the excitement of finally receiving the machine I’d been waiting for for so long, and a trip planned for the very next weekend (the Annual ROXOR Round Up), I headed home - in my new ROXOR with 12 miles on it. I made it about 6 miles before the ROXOR’s clutch went out and I was stranded on the side of the road in 95 degree and extremely humid weather. I, frantically, called Bob within 15 minutes of the departure of the drop location and was told he was too far away to turn around and then again advised me to have it towed to the nearest Mahindra dealer for inspection and diagnostics as the machine is brand new and any issues should be covered under warranty. I waited 4 hours for the tow truck to bring the ROXOR, and I, the remaining distance home (2 miles).
I waited for the next 4 days in anticipation after reaching out directly to Bob, Leo’s South and the regional manager of Mahindra (at the time was Kyle Maki) with zero call backs from Leo’s or Kyle. It was the lack of anyone getting back to me or assisting in solving my concerns that led to my first complaint (July 16th, 2020 submitted via CUSTOMER service chat) to Mahindra. Kyle Maki reached out later that same day with the following suggestion to remedy the situation;
One additional year to extend the warranty
All repairs/labor paid for by Mahindra
A new stinger
Towing Reimbursement
And was offered to use a demo ROXOR attending the planned event, however, he was very clear that it was extremely unlikely for the demo suggestion as the event was 1 day away at that point. The demo suggestion became mute as the event came and went while the ROXOR sat at the location I was told the vehicle would be taken care of, Leo’s South: 16375 Kenrick Ave, Lakeville, MN. 55044 by Kyle Maki and Bob and I dropped it off that very same day, paying for my own dolly and rental which again was made another promise by Bob that I would be reimbursed for those tow fees.
Upon dropping the vehicle off, it was very evident that the shop was not notified of the ROXOR coming in by Bob or Kyle Maki, which they both informed me they called ahead with the obvious unwillingness to assist in a clearly serious matter. (In my personal experience working in the car industry, anything arriving on a tow is standard, a high priority, or at the very least, tell tale sign of serious issues). None-the-less, once Kyle Maki reached out to the dealership an inspection and diagnostic was performed supposedly. To which I never received any formal documentation outlining what the real issues were, other than verbal confirmation the clutch went out and was replaced.
I was extremely excited to have bought the Mahindra ROXOR. Unfortunately, the vehicle is back in the shop after only two short weeks since the ‘initial repairs’ were handled. Upon inspection and usage of the vehicle, I’m regretful to report that I’ve discovered many more issues with my new ROXOR including failure o[censored]pgrades, damages, missing requested modifications and other extremely alarming disappointments. Here is the complete list; AC unit does not work, there is an ant infestation in the bulkhead, DC adapter doesn’t work, the windshield & the bulk head leak (which are supposed to be water proof - most likely the cause of the ant infestation), spare tire looks used, the body is already rusting, bumper installed wrong, passenger mirror bracket was broken on delivery, no rear view mirror, missing EOM steps, no manuals, loose wiring, towing package never installed, hazard package never installed, ‘ohhh shoot’ bar bolt is loose, damage to the rear bumper, tailgate, & stinger, steering already feels shot after only driving it for 120 miles and only having it in my possession for less than 2 weeks, cracked vent, steering wheel cover broke, winch cable already shot after only using it one time.
This is the 2nd time I have brought the Roxor back to Leo’s South. Randy, my contact, says that Mahindra refuses to pay for any of the work already done under warranty at the shop, when the slave cylinder failed which blew out the clutch, and refuses to fix all these aftermarket parts which were installed by original dealership which the parts I purchased where from. The mechanic at Leo’s South inspected my vehicle and agreed to fix the problems under warranty, however, when I collected the vehicle and started using it again, the vehicle runs but all these problems are still there plus AC is now not working. I brought this to Leo’s South’s attention and was told to drop it off last Wednesday (8/19/20) to start repairs and installing parts that Kyle Maki (Former National Service Manager Roxor off-road at Mahindra Automotive North America) promised would be installed and labor would be paid by Mahindra. No work has been done by Leo’s South since they have not received payment from Mahindra for the initial work they completed to get my Roxor running.
I would appreciate it if you could fix the issues and install parts that was promised by Kyle Maki otherwise I would appreciate a full refund on all parts and purchase of the Mahindra Roxor that I have put in almost $40, 000 between the personal LOAN on the machine and aftermarket parts. I love this machine but so far, the CUSTOMER service for Mahindra has been the worst I have ever seen in my life. I thought that Honda dealership was terrible that I worked at, but this puts terrible at a whole new level. If I wanted a machine that had a million problems with it that need to be fixed by me I would of bought an old CJ or wrangler that has no warranty. My understanding from Leo’s you still have not paid them for any of the work that has already been done and I have only driven this vehicle for about 2 weeks in a little over a years’ time also only put on a little over a 100 miles on it. That is pathetic CUSTOMER service and you should be embarrassed as a company. I have been patient with this crap shoot you call CUSTOMER service and would never recommend anyone buying a Roxor if this is how you handle your warranty claims. I promise if this isn’t corrected in a timely fashion I will do everything in my power to blast you across the internet so no one else has to deal with your 0 out of 5 star service.
As I am sure you can appreciate, I rely on my Roxor for recreational use, also at the cabin to use as a work vehicle and apart from the inconvenience, this problem has also caused me to incur additional cost. I have kept the receipts as proof of the towing and dolly expense that I was promised to be refunded.
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by first week of October, I will consider taking further action to resolve the complaint either through the Better Business Bureau, Federal Trade Commision, or through the courts.
Yours faithfully,
Jordan