Mahindra And Mahindra — Mahindra school van, customer support

Address:

YSR, Andhra Pradesh, 516115

I have purchases a mahindra school van in 2012 from mahindra show room in kadapa.

The van had issues since the day we bought it.

So far we have paid 2.5 lakhs in repairs to the same show room.

We pruchased a used mahindra school van 2 years ago, we have no repairs so far

But this new van that we purchased from the show room, we get issue every month.

Yesterday we got clutch plates issue, we called the show room guys.

Manager ramesh : sent mechanics to our place, but they are not ready to work

When asked ramesh, he is very rude, tells back to us, "the repair costs 11500rs, first pay the cash, then we will repair the van"

How can we pay money with out a bill reciept.

How can we pay cash at 11:00pm in the night.

When requested him that "ramesh, this is not the way it works, we need bill to pay, we have 2 vans, we are about to purchase new from the same show room", he still got back to us very rude "i dont care, first pay then we will repair, we dont have bills now, pay us first"

We even told him "we dont have cash, but can pay with card"

He responded back vulgarly "dont disturb me much, where should i keep the card, in which whole should i keep the card : (, i need 11500 cash if you need repair"

No bills, do not know how much is the repai, do not know whats the parts cost, why not accepting cards.

Why this van gets repairs every 2 months, and every time its atleast 6000 to 12000rs.

I need a explanation on this please

First (1) why should mahindra sell me a van which is not built properly, we changed almost every part since we bought it, whats the point in buying a new one

Second : why should i pay cash with out bills, at 11:00pm in the night, and why is the manager too rash on me, and the way he spoke is very unacceptable.

I am dont with mahindra, i will sell my two school vans, i will sell my two scorpios, i will start a campain in my place, i will make sure, atleast 50 vechicles around my contacts will sell there mahindra.

I will also approach consumer court, on why my new van costed me around 2.5 lakhs in repairs for less kms we drove.

I will stop all this if manager calls and appologies me, and pay me back the extra money he charges me every time, he send his people to my school