Mahindra And Mahindra — mahindra tuv 300 (t 8)

Address:

Kullu Himachal Pradesh), 175101

I own a mahindra tuv 300 (T8) model bearing registration no. Hp 34 d 2930.
There was some problem with the car as "'engine" warning light was coming on the screen despite starting the engine it was not turning off and beside that the engine sound was abnormal and missing of engine was observed. On april 10, 2019 i took my car to authorized service station m/s simla automobiles at kullu, himachal pradesh and they checked for problem on laptop and informed me that they have detected the problem and it will be rectified.
It is now 12 days and they have not been able to detect the problem and are deferring the delivery of vehicle on one pretext or other. Surprising thing is that despite being an authorized service station with competent engineers/mechanics they have failed to detect the problem. They have informed me that they have changed some perts and turbo etc. But the problem is still there.
I want clarification on the following:
1. Is it routine in mahindra that a problem is not detected despite recruiting specialized mechanics?
2. Does it take so long to detect a problem and rectify it?
3. Can be trust purely indian manufacturer like mahindra for complete peace of mind and expect best # like maruti or hyundai?
4. What is guarantee that the vehicle will run smoothly after the rectification of problem, if they can manage so?
5. What about suffering and frustration a consumer faces due to pathetic # and such a causal approach by such a reputed brand?
6. Are your peoples going to resolve my problem and in what time?
7. Your service station has no idea and are not able to inform me that when the problem will be rectified and they can deliver the vehicle?

Please revert back asap as i am deeply disappointed and regretting the decision for opting mahindra vehicle.

Regards,

Deepak kashyap
[protected]