Mahindra And Mahindra — manufacturing defect noticed in vehicle no. dn-09-h-2152 (mahindra xuv 500), reg.

Dear sir,

It is very sorry to say that it is the fact that the customers are always looking for a better vehicle for their family and always counting the same as a family member. Likewise during the year 2011-12, i also attracted in your advertisements of mahindra xuv 500 wherein you compared with a tiger and booked a vehicle at mumbai as the same was only available in mumbai. Later on due to non-availability of registration process outside the mumbai, i cancelled my booking after deposing an amount of rs.5000/-. During the year 2014, my friend was spared a vehicle to me due to illness of his wife and accordingly my wish was materialized and registered the vehicle in my wife name smt. Beena sajimon (Vehicle no. Dn-09-h-2152). While using the vehicle, i have always maintained the vehicle with timely servicing according to the opinion of your agency samrat cars, vapi, valsad dist. (Gujarat). During the year 2016 it was noticed in the vehicle that all the doors are resting day by day and i complained with agency and claimed that it is a manufacturing defect and it required replacement of all doors and they refused to do so. After frequent follow up, they agreed to replace the doors with 50/50 sharing basis and ultimately i agreed to pay 50% and change to doors. Sir, it is very shameful to your firm which is in the front line of the indian vehicle market.

Sir, fortunately myself, my wife, my brother and sister in law alive today and writing these lines to your sympathetic consideration because i totally confused and fed-up with my vehicle mahindra xuv 500 and also i am not in a position to drive the said vehicle again after occurrence of the yesterday's incident, which happened at about 11.00 p. M., a brief history is as under :

Yesterday in the evening, we proceeded to daman (35 kms from our home town silvassa) for attending a marriage ceremony. While returning from daman at about 11.00 p. M., the vehicle was driving by me and suddenly the steering of the vehicle got playing and there were no contact with the vehicle or wheels. Fortunately there was no vehicle infront o[censored]s and i could apply the break suddenly and the vehicle touched in a post of the signboard. Today the vehicle has taken from the spot by your agency samrat cars, vapi, for further investigation. My vehicle has covered only near about 75000 kms.

Ir, it is our luck or our kids' luck today we are all alive. Sir, after spending an amount 14-15 lacs for a better vehicle with all safety measures, such type of incidents are not expecting the customers and therefore, your goodself should intervene in the matter which will eliminate such type of horrible manufacturing defects in the vehicle in future.

Under the circumstances, since i am not in a position to drive the same vehicle more because of fear, your goodself is requested to kindly intervene in the matter and take a lenient view to spare another vehicle for my use.
(Samrat cars, vapi. Mobile no. Of manager : [protected])

With regards,

N. K. Sajimon
Silvassa.
Mob: [protected]