[Resolved] Mahindra And Mahindra — mismanagement from mahindra dealer

1 Review
“Pothen Autos” JJ Arcade Metro Pillar 50 Thaikkattukara P.O Ernakulam, 683106 Phone :0484 6624999, Kochi, Kerala, India
 srcmenon0002 on Jan 18, 2020
Hi sir/madam,

I’m writing this e-mail on behalf of the vehicle owner dipin.
It is with utmost agony and feeling deceited that i’m drafting this email. I’m the owner of mahindra xuv 500 with registration number : kl-47-h-9168 (Copy of rc book attached)
I had bought this vehicle from previous rc owner dr. Shajahan during which, the vehicle was flood affected during kerala floods 2018. All the maintenance works, major replacements all complaints were handled and taken care by the dealer
“pothen autos”
Jj arcade
Metro pillar 50
Thaikkattukara p. O
Ernakulam, 683106 phone :[protected]

Which was worth 6-7lakhs inr. There were many major works being done including engine works (Engine had to be opened multiple times). Never has this vehicle been serviced or repaired or checked outside mahindra dealership.

After purchasing the vehicle from dr shahjahan, the vehicle hasn’t completed 8000km. The vehicle had very minute repairs and other service being done during this time.
Recently (Over two weeks back), there was a slight noise while driving for which we had immediately approached pothens auto itself for repair.
Pothens auto officials said that the noise is due to a problem with the turbo, for which they suggested same turbo needs to be replaced which will cost to 40000inr. We agreed to the same as the words were coming from the dealer.
Now when i am ready to take back my vehicle, they say that there is another instability issue, possibly from engine and they doubt one of the piston is not taking up pressure and is expecting a repair after opening the engine which is estimated around 65000inr. This has caused serious trust issues with the dealer pothen autos. Because the only issue we faced while giving the vehicle was with the noise and we have it fixed by changing the turbo. The new instability or missing problem has aroused while the vehicle was with the dealer under repair.

I seriously doubt the capability, credibility and ability of the employees of the dealer. I also doubt the genuinity of the dealer as well.
As they have opened the engine multiple times prior to this (During major repair) and now that they diagnosed a problem. There are no reasons for me to think otherwise for the worst case that some genuine working parts from my vehicle has been removed or changed with defective ones. Kindly inspect the same using the cctv option if you have. Despite hearing many negative feedbacks, i thought of giving the vehicle for the same dealer due to the trust i have with mahindra. I hope you understand the gravity of this issue.
Even after fixing the issue, they are diagnosing new new problems for which considerable amount of money needs to be spent. This is really disheartening from a customer point of view due to the irresponsible management from the dealer.
I strongly recommend you to take stringent action. I would need you to investigate on the source of this complaint of this vehicle. As vehicle wasn’t having the complaint which the dealer pothen autos claim now it has. From a layman’s perspective its really easy to fool a customer. But there should be strong logical reasoning and justification which is not there in this case.

I want my vehicle repaired and fixed to me on a priority basis with the only issue of turbo being fixed. I cannot be accounted for the other fault which is newly diagnosed as the same hasn’t happened with my knowledge or with the vehicle under my custody.

I am planning to take this up to the next level by social media campaign and also i have cc-ed relevant consumer forum members in this e-mail. This is a matter of trust, money and faithfulness for the customer. Customer shouldn’t be cheated and cannot be spared with doubts. Kindly escalate and expedite the issue.

Sanjay raj on behalf of dipin
M: [protected]/[protected]

mismanagement from mahindra dealer
Complaint marked as Resolved Feb 19, 2020

Complaint Status

[Jan 18, 2020] Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Mahindra And Mahindra Customer Care's response, Jan 19, 2020
Dear Sir,

We have forwarded your details to Mahindra Area Customer Care Manager. You can expect a call tomorrow (20th Jan) by 12 noon.

Customer Care Team
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