| Address: | Guwahati, Ganeshguri |
I have booked XUV 300 W8 (O) model in Guwahati, Assam on February 2021. I was told vehicle will arrive within 3 months, but I understand due to COVID situation perhaps it has not reached. I was not informed about the delay what so ever. Out of my interest i tried to find out, i was asked to wait, after the defined duration I again try to find out.. but after sometime I was informed about the arrival of the vehicle at Guwahati, but can not be delivered since infotainment has not arrived from Nasik. Later, I am asked to pay the Ex showroom and TCS which is the vehicle cost itself and wait for the vehicle for integration of the infotainment. I have taken loan for vehicle procurement, I informed that I cannot pay this huge amount without even seeing the vehicle. I have not received any info. till date.
I am extremely surprised to get such a treatment from such a reputed firm, playing with customers sentiment. I have lost faith and interest, kindly let me know the procedure for cancellation of my order.
Regards
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