Mahindra And Mahindra — non availability of door lock-mahindra rexton rx7

Address:

560102

I wish to complain about my mahindra rexton rx7 that i purchased in 2013 through m/s sireesh auto pvt ltd., bangalore for rs. 25, 00, 000/- (Approx.).
I am complaining because every time the car is sent for any repairs or replacement of parts, there is always denial and delay in procurement of the parts giving reasons like the parts are not available or the manufacturer is not supplying the parts anymore.
Lately i am facing a problem with the passenger door lock, everytime the key is used to unlock/lock the door there is a weird sound and manually it must operated, while servicing - the mechanic inspected my vehicle and agreed to fix the problem, however, the problem was not sorted out due to unavailbility of parts but promised to procure within few days but till date i have not received any response from them.. This has irked me immensely, reason being that your service provider sireesh auto is underperforming to the expectations of its customers. A unsatisfied customer may not keep the company in his good books in-spite of mahindra & mahindra ltd. Being such a popular automotive sector.
I believe that this response is unfair because i rely on my car for transport and apart from the inconvenience caused physically and emotionally. I would appreciate it if you could organize to fix the issue with the service provider.
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by 10 days, i will consider taking further action to resolve the complaint either through the department of commerce or through the courts.
I may be contacted at the below address and phone number.
Sincerely,

Suresh p devaiya
#7093, sobha daffodil,
Sector-2, hsr layout
Bangalore-560102
M[protected]/[protected]