Mahindra And Mahindra — painting, polishing very badly done. worse than rickshaw, painting. rough scratches...

Address:403706

I booked a tuv 300, t10 the top model vehicle because i was promised delivery on 21st of december, 2017 (My wedding anniversary) by gm of mahindras goa dealership.

The vehicle did not arrive in goa on 21st december. I was at their verna showroom the whole day waiting for it.in the evening i was told it on the way to goa from pune and reached belgaum. I went back home. I was promised i will get the vehicle the next day.

The next day, vehicle reached goa at 10.30am. It was a red tuv 300 (With black top to be painted in goa, verna body shop). The black top was painted on 22nd december and the vehicle was delivered by 8.00pm at my residence.
The painting work was incomplete and i was told only 70 % work is done and remaining 30% work (Polishing, finishing) will be done later when i bring the vehicle back to their body shop, which was agreed by me.

I took the vehicle back to their body shop for the remaining work on friday morning 19 of january, 2018.

When i went back in the evening to collect, i was shocked to see my vehicle.
It was looking very dirty, kept out of the bodyshop in a dirty area near the roadside, not even washed. It was looking worst than before. Pictures attached. Polishing of top was not done. Black rubbers between mirrors had paint dots on them (Red and white). White paint dots were fallen on the red bonnet. Polishing was rough and there were scratches. I rejected to take the vehicle back. They said they will do it the next day.

I was extremely busy the next day, but i cancelled some important appointments and went to collect the vehicle in the evening thinking that it will be ready but to my greatest shock there was nothing much done, all the problems were still the same, only the car was washed this time.

I took the car and was convinced that, buying a mahindra vehicle was the biggest mistake of my life. We have in the past bought vehicles from goa hundai, maruti, reynault but never had such a bad experience. I felt even a rickshaw painting is far better. The worst part is even after showing the painting faults, they are least bothered to rectify.

I was talking to a car painting company and i am told i will have to spend around rs.1, 00, 000 to rs.1, 25000 to repaint, change the rubber pars and make it new again.

Thank you mahindra & mahindra, you made us cry!

Adwin mascarenhas
Goa
Tel: [protected] / [protected]
[protected]@gmail.com
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