Mahindra And Mahindra — poor product quality xuv-500 at (w-11)

Address:Pathankot, Punjab, 145001

1. I purchased xuv-500 at (W-11) top end automatic model of latest xuv-500 in july-2018. My car chassis serial no j6e 16280. The vehicle has just driven 9979 kms till sep 2019 which is just one year crossed from date of purchase.

2. I faced battery drain out problem on vehicle which was not started for just 5 days. Vehicle was parked under shade with all switches off and no services under operation for these 5 days. My vehicle didn't crank on 6th day morning and i have to seek vehicle on-road support.

3. Vehicle repair order was opened by service centre vide ro20a004612 on 24 sep 19. Battery was suspected of being faulty and service centre dealer replaced with service battery to keep vehicle road worthy till final report of checking comes from exide.

4. Today after one month i am still driving with service battery and mahindra is not taking any responsibility of faulty battery or problem of leakage current in vehicle "when it is parked without starting".

5. I had visited twice mahindra service centre but they are not able to isolate the leakage current problem.

6. After purchase of top end model from such a reputed company mahindra, harrassment for such trivial issues forces one divert for other options available in market.

7. It is requested that matter to be checked:

(A) why battery drained out while it was parked for 5 days without any services or switches on in vehicle.
(B) why such a long period of one month to resolve the battery status.

8. Prompt reply and early action on subject will definitely help in continuing my patronage with mahindra.

Thanks
Wing commander abhi.
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