[Resolved]  Mahindra And Mahindra — poor reliability of mahindra vehicles

Address:

12 Godavari, naval park near chirag nagar ghatkapor west, Mumbai City, Maharashtra, 400086

I had purchased mahindra xuv 500 w8 model in 2015. The vehicle is single hand driven and has been serviced regularly. However, in just 04 years with about 31, 000 kms driven, the vehicle has started giving various troubles. Initially, the new vehicle was delivered to me with defective driver seat adjust mechanism. This warranty defect has not been rectified by mahindra till date due to non-availability of the mechanism with service centers.in just 04 years, the rear doors sensors became defective and side rear view mirror auto opening/ closing mechanism is malfunctioning. Recently, while driving, the clutch suddenly became hard and gear could not be shifted. The car was towed to mahindra nbs service centre at sewri, mumbai. The service engineer informed me that the complete clutch plates and master hydraulic cylinder have gone defective and requires replacement at a cost of about rs 28, 000/-. Further, he also told me that brake plates of all four wheels are damaged and also requires replacement, which would cost about rs 22, 000/-.
I fail to understand that how the vehicle was initially cleared by mahindra for delivery to the customer with defect. Subsequently, in just 04 years and 31, 000 kms, complete clutch plate assembly, hydraulic cylinder and brake plates of all 04 wheels have gone defective. Old issues regarding defective door sensors and malfunctioning of side rear view mirror auto opening/ closing mechanism are still outstanding.
It raises the serious question about the company’s quality system and reliability of the product. How can i be sure that the vehicle will not give any problems in future? If the failure rate is so high, how can the vehicle be safe while driving as any defect/malfunction can occur on road, which may lead to catastrophic damage to man and material. These frequent failures have become a mental stress and financial burden. Vehicle with such a high purchase cost with poor reliability has shaken my trust on mahindra vehicles.
I would therefore request mahindra to resolve issues, as mentioned above, on urgent basis.

Regards