Mahindra And Mahindra — poor service from mahindra service centre
Mahindra service centre, iringal , vatakara , kozhikode, Iringal,vatakara, India
NiNijin girish on Apr 13, 2019
Dear sir, i regret to infrom you about the poor service that i recently got from one of the service centres in kozhikode district, kerala.
Eram motors in caliut farooq is very superb. Their hospitality and service is remarkable.
I recently had to give my new thar crde for first service. Unfortunately i couldnt give it to eram motors farooq. So i decided to give my vehicle for service at mahindra service centre iringal, vatakara. To my surprice the area was such a small place crowded with other mahindra vehicles like mahindra auto amd lorrys and a few other cars. The service person didint come. I had to go indoors and ask the person to come amd check the vehicle. The person listened to me and told the vehicle would be ready by the next day and i got the vehicle the next day.
Now from here starts the trouble. My vehicle was given in an ok form and was returned to me totally shabby
When asked the people told they had no water service in the service centre and since the vehicle is parked outside it was just like that. I was so embarasses
Because i am owning many other vehicles and i never had to face this issue of vehicle not even being water serviced after the first service. All vehicle were returned just like that. Upon asking they told they had no water and so they dont do water servicing there. I asked for an undercoating to prevent rust and was told they dont do it there. What service centre is it without anything. No parts. No service nothing. I wonder wether my thar did even get the service done. The worst was yet to come. I had a scratch n dent on my front bumper too. I was pretty sure it was not there when i gave it for service. I checked the paper and they also hadnt noticed while i was giving for service. It might be some other driver hiting the vehicle while moving the other vehicle. But my concern is not yet resolved. I gave the vehicle for first service and it was returned to me in a pathetic way covered with dust and mud and a dent on the front bumper.
No service person called me after the service asking how was the service which i usually get from calicut service centre even after visiting the eram motors just for a nut.
Kindly help me resolve the issue.
[Apr 13, 2019] Mahindra And Mahindra customer support has been notified about the posted complaint.
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