[Resolved]  Mahindra And Mahindra — poor workmanship- risky unsafe maintenance practices by sikkim motors mahindra workshop

Address:

East Sikkim, Sikkim, 737101

On 28/8 I send my 1 year old XYLO ( veh sl no H2C33978) for 50000 km paid servicing to Sikkim Motors Workshop. The vehicle was attended and released on same day after servicing payment. For next two days the vehicle was not used on road. on 1/9 after running for about 4-5 km the vehicle started making knocking abnormal sound from undergear like loose and hanging parts hitting and stated having erratic movement of wheels.The vehicle was parked and checked that the LHS back wheel fasteners were loose, bent and about to come off the axle. This is utter negligence and poor workmanship on the part of Mahindra Workshop and can kill lives i[censored]nchecked. The vehicle was just released after paid servicing from authorized workshop. Such unsafe and risky maintenance practices can lead to breakdown and major accident and can kill passengers. I have send the vehicle back to workshop on 3/8/18. I had hoped that Mahindra would be sorry for the negligence in Maintenance. But again to my surprise they have further billed me extra amount of Rs 2000/- for repair and rectification of the fault (undergear broken bolts and links due to failure on them to fasten before release) which they are responsible. This is causing me mental stress and i am offended by the customer care response. You are requested to kindly take note of the risky maintenance practice followed by Sikkim motors, Gangtok and immediately take corrective action. Further you are requested to refund me the payment I have done, which otherwise should have been borne by Mahindra for poor workmanship and negligence on job by Staff.
Thanks
MD Bhutia