Mahindra And Mahindra — poor workshop service

Address:

TEZPUR,ASSAM(ASHOK MOTORS)

Today i entered with my xylo car into the workshop of ashok motors, tezpur (Assam) for some problem at 11 a. M. And the workshop manager gave me a time of 2 hours to wait, so i gave the permission to do the work as because i came from far i. E. 350 km away and i have to go back today itself. The problem was about the wiper, airbag and fuel lid motor. By 2 hours since they couldn't recognize the problem then again they gave me the time of delivery by 4 p. M. During the time they gave me many excuses (No correct solution of the problems i. E., for one problem different useless reasons) that they couldn't solve a single problem and at last the technician damaged the fuel lid that, now the lid is not working as earlier. Now the time is 6.30 p. M. And they are telling me to keep the vehicle at the workshop, but i cannot keep it as it was told them in the morning that i would go back home today itself. If there was some doubt or the technicians are not expert (Interstingly the technician of the workshop don't know how to open the seats which i taught them to open) then they could have call me another day when there would be available good technician. Is it the type of service of a workshop?? How ridiculous! Please answer me what to do for this type of horrible and foolish service. Now who will recover my today’s wastage of time, waiting for whole day and coming out with no solution and who has given the right to this type of meaningless workshop to waste my time and money together???. At last i didn’t get any responds either from manager or from any of the staff... Such a big dealer should know how to handle the customer’s issues/problem but, i think mahindra don’t care the customer. Now i am forced to think that i did a great mistake to buy a car from mahindra as there was also an issue at the time of purchase of this vehicle which was not solved correctly.
I shall not leave this matter only by mailing, hence, i shall use the social media and further more...in order to disclose the ill service of workshop of ashok motors that how they make the customer fool!
N. B. I was thinking to buy an alturas with the exchange of my xylo, but, because of this type of poor service i shall never buy a mahindra car in future and i shall also advice my family member, colleagues, friends not to buy any vehicle from mahindra & mahindra.
My car no. As07 2827 & repair order no ro20a001935 dated 15th july 2019
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