[Resolved]  Mahindra And Mahindra — rexton rx6 clutch issues

Address:

Nashik, Maharashtra

I own a Rexton RX6 since the last 3years and have been overall happy with the performance of the vehicle which besides a few minor issues has never given me a problem. However having said that on the 22nd of March 2018 while driving the vehicle which was performing very well, the clutch pedal suddenly sank in at a traffic signal and from there my nightmare started. I called the workshop who had it towed from the point of breakdown to the workshop, then took of the gearbox and called me to have a look at the damaged part. when I reached there they told me that the clutch had overheated and caused the hydraulic cylinder to leak which was the cause of the breakdown. The service advisor then told me that he would replace the hydraulic cylinder at company cost but I would have to pay for the clutch, to which I agreed. they kept the car for two days and then called me to say it was ready. when I picked the car up I found the clutch to be extremely hard and gears very difficult to change! so I returned the vehicle to the workshop and the manager there assured me that he would personally look into it and that I should not worry at all he would take care of everything and I should just relax. I then called him after a few days and he told me there is a delay since Mahindra and Mahindra have not cleared the dues of the vendor and hence there is a delay in acquiring the required spares. Today the 11th of April he calls me to inform me that the vehicle is finally ready. when I go there i discover that the clutch although better than the last time they fixed it was certainly not like it was originally, to which the manager claimed that it would be fine after a few kms of driving, then I also notice that the other issues like airbag warning light staying on and handbrake not working were still not fixed. The manager then presents me with a bill of Rs 65, 735 photograph attached. I would like to mention that I had already been billed and paid an amount of Rs 15990 for the clutch which was a bill from a company called Bhavin Wheels pvt ltd. pictures of bills attached. I really want to know why all these parts were changed without informing me about the cost involved and after the manager of the workshop promising me that he would make sure the vehicle is done to my satisfaction and that it was a small problem after I returned it the first time. hope to hear from Mahindra And Mahindra and have my problem resolved at the earliest. I have not picked up the vehicle from the workshop as yet as I am not at all satisfied.
Regards
Mr Colin Brown
Tel# [protected]
Nashik, Maharashtra