Mahindra And Mahindra — Safety of mahindra scorpio S+6

Address:	Ghaziabad, Uttar Pradesh, 201004
Website:	www.mahindra.com

Dear Mahindra,

ModelSCORPIO
VarientS6 PLUS BS4
Engine NumberSJF4

Chassis NumberG2A12577
Last Service Date05 Nov, 2016
Last Service CenterSHIVA AUTO CARS INDIA PVT LTD., B7, MEERUT RD, GHAZIABAD
Last Service Cost2, 274

M21477
Chassis NumberG2A12577

Above are the details of my car, it is very disheartening to observe
the cold n very unprofessional behavior shown by mahinder customer
care, dealer at bareilly and road assistance team .

i was driving from delhi to bareilly with my wife, all of a sudden
rear left hand side quarter glass shear off with no proof of any stone
pelting or any incident/accident.

Same was immediately conveyed to customer care, road assistance team, they had shown no remorse and ask me to drive the vehicle to near by
showroom and get it replaced.

whole incident is narrated to your customer care and strong complaint
was raised for same.

My wife is in deep trauma and refuses to sit in the vehicle as the
glass had sheared off when no incident/accident and she is right also, god has saved our life that day .

Since the vehicle is new only and this can happen again also,
mahindra showroom at bareilly has shown very cold response when
vehicle was taken to them and made no effort to repair same because of
which i have to return to delhi with broken glass in this chilly
weather which in turn raise our medical expenses also.

i had to get that glass replaced by a road side shop as it was of very
emergent in nature .

the type of response shown by everyone in the above is very pathetic
and highly unprofessional. this show the unethical way of dealing with
life of customer.

i need proper and immediate assistance on this issue as my wife is in
trauma after this incident.

Please revert back in stipulated time and with proper reply .

regards

nothing has been done by mahindra till date