[Resolved]  Mahindra And Mahindra — second service of the newly purchased xuv 500

Address:

Indeevaram, vazhappally po , changanacherry, kottayam dist, Kerala 686103, Kottayam, Kerala

Dear sir

I have purchased one xuv 500 mahindra car on 10/04/2019 with engine no. And chasis number wtk4b24188 & ma1yu2wtuk6c15975 from your tvs agency kottayam. I had my first service which is due on 1000km from the kottayam agency at thellakom. When the vehicle is due for its second service at 5000 km i tried to contact in all the phone numbers which is provided to at the time of delivery of my vehicle. But in calling in these numbers some numbers are found in switched off status and some are ringing but nobody is talking the phone. I am working in state bank of india and i took one day leave to visit the showroom where i got the delivery of my vehicle. On visiting the showroom i came to know that that dealership with mehindra have been stopped and they are no more having any tie with mehindra and for the servicing of the vehicle i am told that i have to visit another agency. They give me the phone number of one of your agency at alappuzha, kerala. When i contacted the agency over phone in the first week of july 2019 they told me that they could give me an appointment only after 25th july 2019. Accordingly i booked my appointment for servicing my vehicle on 27.07.2019 saturday. I confirmed my 27th july appointment on 25 the july 2019 with the agency which they confirmed me. I planned my schedule accordingly but on friday 26th july 2019 at 5 o’clock i got a call from the agency that they are not able do the servicing of my vehicle on 27th and they cancelled my appointment. I am totally dissatisfied with the response i got from that agency. Now i don’t to whom i have to contact for solving my grievances. Even i could not contact any official of your company for escalating my problems. Now i am afraid where i have to take up if any mechanical problem arises on driving the vehicle on the road. I am very much sorry to inform you the poor customer services of your company. I am thinking that i have made mistake by purchasing a mehindra vechicle. As i am an official working at state bank of india, kottayam many of colleagues are enquiring with me the performance of your vehicle for which i could not give a recommendation due to the poor customer service of your agencies. Hope that you will give a positive answer to my queries and my problems will be solved at the earliest.

Thanking you

Yours faithfully

Suresh kumar c s