Mahindra And Mahindra — service regarding complaint

Address:

North Goa, Goa

February 14, 2018

To,
The manager
Customer service
Mahindra & mahindra
Mumbai.

From
Prashant p. Phayade
“krish residency”
Flat no. Ff1, fifth floor
*behind apollo hospital,
Malbhat, goa
Mobile :- [protected]

Sub :- service to my vehicle xuv 500 no ga-08 k - 4563

Sir,

I am completing 5 year with my beautiful vehicle xuv-500 which was purchased at mukthar automobile verna, goa on march 28th 2012.

This is to inform you first three years i was very much happy with the services provided with the leadership with mr. Rahul who was taking full care of my vehicle with his knowledge and experience.

Now from last two years after his promotion the adviser who started giving service to my vehicle for which i am not at all happy. I have also given negative marks and no one called me back after that. My vehicle has been only serviced in verna workshop only you can check my invoice for the same.

This is to inform you that two year back there was a small noise coming from the front right wheel when i apply break and that time service engineer told me that to chance the break pad and noise will disappear, on your advisor advice i had changed the break pad i even asked him that when the break pad had to be changed the warning will be given by the vehicle but he still told me to do so but the problem was not solved and the full amount was charged including labour charges for which payment were made.

But the second time it was advised that some plates to be polished the noise will go and agreed for the same and it was done and was charged for which i have paid the bill but still the noise was coming and was reported when the service call had come but no reply from the service center.

Now, suddenly the noise has increased when i apply break and my vehicle is at a standstill at the parking lounge. Kindly advice me which service station should i go for the services as i feel that the verna service station is unfit to provide the services for my vehicle.

Kindly reply at the earliest

You’re truly

Mr. Prashant p. Phayade