Mahindra And Mahindra — servicing & maint. problems at angel auto for "under warranty" vehicles

Address:

EVERSHINE CITY VASAI, Thane, Maharashtra, 401201

Respected sir,

We, at sairaj gas agency are availing servicing & maintenance facilities of
Your authorized service station : angel auto wheels pvt. Ltd., vasai (E) for
The last many years. We have various types of transport utility vehicles
(20 nos) of mahindra which are used for transporting gas cylinders at
Various locations every day.

With great disappointment, we would like to put it on record that the services
Rendered at the above service station is far from the satisfaction. Recently,
We have handed over one vehicle at angel auto which had problems due to heavy rain. The said vehicle was attended, but the bill was eye-popping. This
Vehicle is under warranty., but the service executive mr. Siddharth insist
Upon paying cash. Apart from this, the mechanic claims that the faults have
Been attended, but the same reappeared within no time. This was pointed out
To the manager, but his response was very disappointing.

As you know, the gas cylinders distribution services come under "essential services" and when our vehicles have problems, we are in a tight position and
There is huge business loss too apart from mounting customer complaints.

In the light of above facts, we request you to look into this matter personally and
Instruct your authorized service station manager to cooperate and complete the job professionally to avoid repeated failure and business loss.

Awaiting your prompt response and we also request you to communicate the service station manager to find out the background.in fact, we do not wish to
Disturb you, but the situation forced us to do this.

Warm regards.

A vartak / manager
Sairaj gas agency