Mahindra And Mahindra — technical malfunctions - new vehicle - mahindra marazzo - m6 8str

Address:

600059

Good Day Sir/Madam,

This mail is regarding the Technical faults/malfunctions encountered/found in the first 2 days from vehicle delivery (Mahindra Marazzo- M6 8str) - TN 02 BP 3892.

Dec 2nd 2018:

4:40 PM - We received the vehicle from Zulaika Motors Velachery-Chennai.

7:45 PM - We noticed that the main line tube running to the engine was broken due to which the Diesel was gushing out of the vehicle on the engine side.

7:50 PM - Immediately we had received out to the road side assistance for which we received immediate response and in an hours time the towing vehicle arrived at our place.

Parallel we reached out to the Zulaika motors sales person for assistance; on hearing our problem they suspected it would be a Rat bite. We are deeply disappointed on hearing the reluctant response from the sales person. (on a vehicle delivered 2 hours before)

8:01 PM- We further shared the videos and pictures on the tube break and fuel leakage with Zulaika Motors; upon which they arranged Engineers to come and look into the issue from Ambattur Chennai Mahindra Service Station. The Engineers responded quickly and arrived at our place around 9:45 PM with the replacement hose. Until which we had to hold the Tow service.

9:47 PM - Engineers from Zulaika motors looked into the problem and fixed the leakage.

10:35 PM The fixed vehicle was handed over to us; upon which we cancelled the Tow service.

Dec 3rd 2018:

7:57 PM - We noticed that the right side fog lamp was not ON. We immediately shared the picture of the same to the Zulaika Motors Showroom.

Dec 4th 2018:

9:35 AM - We reported another compliant to Zulaika Motors that the boot door was not closing properly. We had to bang the door real hard to close.

9:55 AM - We received confirmation from the Engineer that he would visit us in an hours time. However no response from Zulaika Technicans till now 4:45 PM

We came to Mahindra with high expectation on Quality and Service. However we are deeply disappointed to see such technical faults on the very 1st day of the Vehicle delivery. Hope we don't see more faults as we go on to use the vehicle. We seriously doubt if the vehicle was tested properly before a delivery to a customer. We request you to address our concern.

Regards,
Hancy Albert