[Resolved]  Mahindra And Mahindra — Tuv 300 no. Dl12cm3946

Address:

H.No. No. 96 Gate No-2 Hargovind Enclave Chattarpur New Delhi-110068

Dear Customer Care Team

This is regarding my most important family member my TUV 300 DL12 CM 3946,

The same we took to home on 16/10/2017 as we all were happy to have our family SUV, then we started travelling and enjoying rides everyone appreciated we all were happy.

But somehow, we are not happy with the services and overall product quality of the vehicle and start giving trouble sometimes diesel dripping from engine area, sometimes pick-up issue, low mileage, hard clutch etc problem occurs specially on hilly areas but those were fixed by the Koncept Mahindra engineers and things were working on.

Now the big incident was happened on the dt.[protected], we were heading towards Rajasthan, after moving around 165 to 170 kms the day on the speed of 75 to 80 kmph, then an unusual noise came from the vehicle then I immediately stopped the vehicle on road side and checked nothing uncommon was found in the vehicle from outside then after 5/10 minutes I have tried to start the vehicle but nothing was happening the I called to RoadSide Assistance through the With You Hamesha Mahindra portal, they provided me with contact details of nearby Mahindra workshop (K S Motors (P) Ltd – Kotputli Rajasthan ), then I tow my vehicle to that location.

Then they took 2 to 3 hours to check the vehicle and were not able to identify the problem, and told me we do not have the TUV engineer available now, after 2-3 day only they can diagnose the problem.

After that I took my vehicle to Koncept Automobiles Pvt Ltd. A-40 Mohan Co-Operative Industrial Estate Mathura Road New Delhi 110044 on[protected], after many follow-ups and 2/3 visits they called me on 20th Aug-2021 as told me your vehicle engine got seized and waiting for the approval from Mahindra to open the same.

Now till today[protected] the time I am writing this letter I have not got any information from the workshop.

As I have spent 12 lakhs of Rupees and lost the piece of my mind is this kind of the product and after sale service, I am getting from the Mahindra a world-famous vehicle manufacturer of India.

Please look into the matter and kindly help me or advise where I can go should I go to the Consumer Court or I do not have the options now.

Thanks, and regards
Arun Sharma
Owner of the TUV 300-T10,
(DL12CM 3946)
H.No. No. 96 Gate No-2
Hargovind Enclave Chattarpur New Delhi-110068